Support Evo Members from BCAA’s Home Office using customer service and problem-solving skills across multiple channels. Flexible 24/7 shift availability is required.
As a Member Services Specialist, you will help keep car sharing experiences moving smoothly. You will support accounts, rentals, billing, vehicle use, and claims-related questions. The work combines communication, CRM tools, operational administration, and practical troubleshooting for Members, partners, and Evo teams.
Key Responsibilities:
- Answer inbound and outbound Member inquiries across multiple channels
- Support accounts, rentals, billing, vehicle use, and Evo services
- Resolve escalated concerns using judgment and problem-solving skills
- Process registrations, reimbursements, RFID activations, and open rentals
- Support claims administration, reporting, fleet follow-ups, and team projects
Requirements:
- Grade 12 or equivalent; additional education or certification is an asset
- Two-plus years of related customer service experience
- Robust verbal, written communication, analytical, and problem-solving skills
- Basic CRM experience and typing speed of forty words per minute
- Availability for varied shifts in a 24/7 operation
Bring customer service, communication, CRM, and troubleshooting skills to support Evo Members and BCAA’s car sharing operations.
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📌 Evo Member Services Specialist (Burnaby)
🏢 EVO
📍 Burnaby