We're partnering with a quick-growing global software business to find a motivated Customer Support Specialist (English & French) to join its North American team in Toronto.

Operating across Australia, the United States and Canada, this organisation is transforming the advertising industry through cutting-edge software that helps agencies automate and streamline their operations.

This is an opportunity to join a growing international technology business, supporting customers across North America and helping them get the most out of its software. You'll handle day-to-day enquiries, troubleshoot issues and build strong customer relationships in a collaborative, fast-paced environment.

The Role

- Be the First Point of Contact: Manage incoming customer enquiries across phone and digital channels, providing timely, friendly and effective support in both English and French.
- Build Customer Relationships: Develop strong relationships with end users across key North American accounts, becoming a trusted contact for their day-to-day needs.
- Solve Problems: Own customer queries and platform issues, working with internal teams to investigate problems and see them through to resolution.
- Support & Educate Customers: Deliver end-user training, provide platform guidance and help customers get the most out of the software and tailored programs.
- Drive Customer Satisfaction: Support customer-specific program rollouts, maintain service standards and identify opportunities to improve the overall customer experience.




- Bilingual Communicator: Fluent in both English and French, with excellent written and verbal communication skills.
- Customer Focused: You enjoy helping people, building relationships and delivering a positive experience with every interaction.
- Problem Solver: You're proactive, resourceful and comfortable taking ownership of customer issues rather than simply passing them on.
- Tech Savvy: You're confident using software and digital tools, with an interest in technology, automation and marketing.
- Experience: 1–2+ years' experience in customer service, customer support, customer success or a similar client-facing role. Backgrounds in SaaS, hospitality, retail or contact centres would be advantageous.

The Perks

- International Exposure: Join a growing global software business with established operations across Australia and North America.
- Career Development: Develop your skills within a fast-growing SaaS business, with opportunities to progress as the company continues to expand.
- Senior Leadership Exposure: Work closely with senior team members, with the opportunity to contribute ideas and influence the company's ongoing growth.
- Collaborative Culture: Join a supportive team that values wellbeing, learning, employee engagement and having a voice.
- Flexible Working: Enjoy a remote working arrangement with two in-person team days every fortnight in Downtown Toronto, working Monday–Friday, 9am–6pm.

📌 Customer Support Specialist (Toronto)
🏢 WOW Recruitment
📍 Toronto