Support business systems and software users as a tech-savvy specialist in Coquitlam, British Columbia, combining training, troubleshooting, and communication skills.
Ideal Siding seeks a people-oriented professional to support franchisees and corporate employees. You will administer business applications, onboard users, and deliver practical software training. The work emphasizes approachable support, independent problem-solving, and adapting to recent systems.
Key Responsibilities: Lead technology onboarding and full-day software training sessions
Create LMS videos, guides, SOPs, and presentations
Resolve routine login, access, workflow, and software issues
Support CRM and cloud application accounts and permissions
Document requests,



coordinate follow-up, and keep users informed
Requirements: Two-plus years in application or SaaS support
Experience delivering software demonstrations or group training
Experience creating guides, screen recordings, or tutorials
Experience managing CRM or cloud application accounts
Strong English communication and practical troubleshooting skills
Bring software support, user onboarding, and training expertise to help Ideal Siding users work confidently across business systems.

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