United Hatzalah is the largest independent, non-profit, fully volunteer emergency medical service organization that provides the fastest free emergency medical first response throughout Israel. Services are available to all people regardless of race, religion, or national origin. United Hatzalah has more than 8,600 volunteers in Israel, who provide lifesaving assistance when emergencies arise. With the help of our unique GPS technology and our iconic ‘ambucycles’, our goal is to get to emergencies in 3 minutes or less, and we aim for a 90 second response in metropolitan areas. Our mission is to arrive at the scene as soon as possible and provide skilled and appropriate medical aid until an ambulance arrives, resulting in many more lives saved. On October 7th, United Hatzalah immediately mobilized into action - with more than 1,700 volunteer medics responding to the attacks in southern Israel. United Hatzalah Canada’s mission is to support and enhance the work of United Hatzalah.
The Position This is a full-time role based in Toronto, reporting to the Senior Director of Operations. The Operations Coordinator will support United Hatzalah Canada's daily operations across donation processing, office management, and marketing and communications. Responsibilities include processing donations, maintaining donor records in CRM software (Salesforce), issuing tax receipts, coordinating administrative and financial functions (Accounts Payables/Receivables), and supporting website updates, digital campaigns, fundraising events, and donor communications. The role will collaborate with colleagues across Canada and internationally to support efficient operations and the organization's mission.
Donations Processing Retrieve, deposit and reconcile donations from multiple donation sources (i.e. cheques, cash, wires, stock transfers, credit card payment processors)
Maintain donor records in Salesforce and other relevant systems




Ensure accuracy and quality of all donor and donation records
Implement improvements to donations processing systems and procedures
Support overall fundraising objectives by creating reports and providing data insights
Support finance functions with reconciliation of donation receipts and revenue tracking
Work alongside bookkeeper and accountant, adhering to CRA compliance
Oversee donor acknowledgment, including preparing and generating thank you letters, certificates of acknowledgment/stewardship initiatives, and charitable receipts
Communicate with donors and fundraisers to support donation queries and issues
Office Management Coordinate with other departments across the international organization on donation reporting and tracking
Coordinate communications and collect relevant receipts for company expenses
Oversee incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence
Update internal reports of donations and expenses and deliver insights to accountant and bookkeeper
Paying vendors twice a month and overseeing Account Payable functions
Update Salesforce with donations, pledges, tagging products, and pulling reports
Monitor inflow and outflow of all bank accounts + deposit cheques at the bank
Maintain donor stewardship gifts and logistics
Retrieve mail twice a week, and deposit cheques received
Create and send out tax receipts and acknowledgment letters, including all donations
Attend team meetings and take meeting minutes




Create the monthly Executive Director’s Report
Act as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers
Maintain office supplies and marketing collateral, and file important documents
Other administrative, operational, and organizational duties as required to support the objectives
Marketing and Communications Coordinate website content updates as required, and create digital campaign landing pages (internal and peer to peer)
Support the planning and organizing of events and fundraisers
Manage the communications and delivery of tribute cards/ send on behalf of donors
Prepare general correspondence, message points and support newsletter content development and distribution
Maintain and update brochure content and donation-related pricing information
Expand digital assets and footprint
Support the growth of fundraising programs through the execution of digital marketing strategies
Conduct research and create reports on various topics to support the team
Qualifications Strong digital skills, with proficiency in Microsoft Office (Excel, Word, Outlook) and experience using CRM systems and online platforms; comfortable learning new software and tools.
Hands-on experience with Salesforce (or other similar CRM), including data entry, reporting, and maintaining data integrity
Bachelor’s degree with work experience managing payment processing, donations processing, data entry, or similar
Experience with the non-profit sector is an asset
Genuine passion for United Hatzalah’s mission and the impact it makes in Israel
Exceptional attention to detail, with a high degree of accuracy, organization, and follow-through
Salary Range: CAD $55,000–$65,000 annually, dependent on qualification and experience

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📌 Operations Coordinator (Ontario)
🏢 Jewish Toronto
📍 Ontario