Bilingual customer service expertise meets CCM Hockey's independent dealer support needs in a role focused on orders, returns, and solutions.

As a Customer Service Representative, you will support CCM Hockey's independent dealers while ensuring pre-sales and after-sales service levels are met. Reporting to the Customer Service Supervisor, this position suits candidates with one to two years of similar experience, strong communication skills, and French-English bilingualism. Customer service remains central to the department's work.

Key Responsibilities:

- Enter and track customer orders accurately
- Process returns for independent dealers
- Resolve customer issues and inquiries efficiently
- Respond to customers by email and telephone
- Coordinate with Distribution Centre, Credit, and Claims departments

Requirements:

- College diploma
- One to two years of similar experience
- Customer service-oriented approach
- Robust communication and solution-providing skills
- French and English bilingualism with teamwork ability

Support CCM Hockey dealers through bilingual communication, order tracking, returns processing, and effective customer service solutions.

📌 Bilingual Hockey Customer Service Representative (Montreal)
🏢 Ceridian HCM
📍 Montreal