Lead Executive Lounge operations with Swissport through guest service, staff supervision, and bilingual communication in a bustling airport setting. Oversee daily performance while supporting travelers before flights.
Reporting to the Lounge Manager, the Duty Manager oversees the Executive Lounge operation. Swissport’s Aspire Lounges provide comfortable seating, complimentary food and drinks, WiFi, and guest experiences worldwide. This position combines hospitality, people management, compliance, and operational coordination.
Key Responsibilities: Supervise Lounge Agents and direct daily staff duties
Complete and distribute accurate daily operational reports
Monitor budgets, financial KPIs, audits, and lounge standards
Coach staff and maintain performance management records
Ensure guest service, safety, and regulatory compliance
Requirements: High School diploma or equivalent qualification
Three years as a maître d'hôtel or restaurant manager
Leadership, problem-solving, and people management skills
Excellent written and spoken French and English
Availability for wide-ranging shifts, weekends, and holidays
Bring hospitality leadership, bilingual communication, and operational discipline to Swissport’s Aspire Lounges as an Airport Lounge Duty Manager.