Job Description - Shop Controller - Field Services (56409)

Job Description

Shop Controller - Field Services up to 11 months

Job Number
56409

As the operational center for field services, the Shop Controller - Field Services drives vehicle uptime through expert resource planning, workflow triaging, and technician and serviceperson dispatch. Beyond managing on-demand fleet maintenance, this role seamlessly coordinates client scheduling, service reporting, vendor repairs, and warranty resolutions.

What will you do?

Evaluate staff, vehicle, and equipment availability alongside active work orders to balance field capacity and maintain fleet uptime

Triage work requirements, assigning tasks to Field Technicians and Servicepersons based on scope, urgency, and individual competencies

Determine job scope and timelines in close coordination with forepersons to maximize field productivity

Monitor real-time operational data via Fleet Management Systems (M5) and analytical reports to adjust work plans continuously

Track non-regulatory maintenance against OEM and engineering standards, reporting discrepancies as necessary

Manage asset lifecycles by initiating major repair approvals or identifying equipment for disposal

Collaborate with internal City branch clients to schedule maintenance inspections and handle dynamic schedule adjustments

Track work completion performance and manage Estimated Return to Service (ERTS) commitments for client visibility

Coordinate directly with external vendors and the Vendor Services Controller for outsourced work and warranty claims

Utilize M5 to maintain high data integrity for maintenance records, work orders, time tracking, and provincial certifications

Qualifications

Grade 12 diploma or equivalent educational credential

Minimum of 5 years of experience maintaining vehicles and equipment within a high-volume repair facility





Experience serving as a relief controller or foreperson

Journeyperson certification as a Heavy Duty Mechanic or Automotive Service Technician

Assets

Designation as a Certified Engineering Technologist (C.E.T.)

Skills required for success

Advanced proficiency with Fleet Management Systems (M5) and data visualization tools (Tableau/FAST)

Comprehensive knowledge of National Safety Code (NSC) standards, OEM recommendations, and engineering compliance standards

Proven ability to balance competing maintenance priorities, manage agile resource allocation, and perform workload analysis

Exceptional interpersonal, teamwork, technical writing, and customer service skills

Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )

Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment

Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position

Work Environment

This role works primarily in an indoor shop and office environment with rare exposure to physical elements, noise, or shop hazards

Physical effort requires predominantly sitting with occasional walking, standing, or light lifting

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 Temporary full-time position up to 11 months

Hours of Work: 40 hours per week - 12:00pm - 8pm

Salary Range: $54.302 (Hourly)

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

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📌 Shop Controller - Field Services (Alberta)
🏢 Edmonton
📍 Alberta