Customer service and clinic administration meet in this client-facing role at HearingLife Canada, supporting people throughout their hearing care journey.
As a Client Service Administrator, you will create a welcoming clinic environment and provide client-centered care. You will manage inquiries, schedules, files, payments, insurance claims, and inventory. Your work supports clinicians, smooth clinic operations, and positive relationships with clients and colleagues.
Key Responsibilities:
- Greet clients and manage inbound calls and emails
- Answer customer inquiries with professionalism and warmth
- Book appointments and adjust clinician schedules
- Maintain client files and coordinate follow-ups
- Process payments, insurance claims, and inventory
Requirements:
- At least two years of customer service experience
- Solid organizational skills and multiple-priority management
- Experience using Microsoft Excel
- Ability to support clinicians and clinic operations
- Interest in client-centered hearing healthcare service
Use customer service, organization, and Microsoft Excel skills to support HearingLife Canada clients, clinicians, and clinic operations.