Help people make positive financial decisions through persuasive customer service and repayment discussions. Mogo offers this Account Manager role with remote work.
This Account Manager position combines collections expertise, creative problem solving, and customer retention. You will evaluate payment terms, resolve discrepancies, and act as a Mogo brand ambassador. Success requires self-motivation, multitasking, strong organization, and a commitment to finding solutions for customers.
Key Responsibilities:
- Evaluate payment terms and settlement options
- Juggle multiple files while maintaining accurate records
- Resolve payment-related discrepancies efficiently
- Provide knowledgeable support about policies and procedures
- Share Mogo products and provide improvement feedback
Requirements:
- Mission-driven and self-motivated approach
- Solid decision-making and problem-solving skills
- Commitment to exceeding personal performance targets
- Passion for personal finance and customer solutions
- Comfort using Word, ChatGPT, Outlook, Excel, and Windows
Use decision-making, personal finance knowledge, and customer service skills to represent Mogo as a solutions-focused Account Manager.