Lead front office operations at Hotel Equities using guest-service expertise and strong communication skills. This role supports an exceptional hotel experience.

The Front Desk Manager oversees daily guest services and front office operations. You will lead associates, resolve guest concerns, maintain service standards, and support operational goals. The position requires hospitality experience, sound judgment, and organized execution.

Key Responsibilities:

- Lead, direct, and support Guest Services associates
- Oversee check-in, check-out, reservations, and room assignments
- Resolve guest complaints with urgency and professionalism
- Coordinate guest needs with hotel departments
- Maintain front office standards, reports, and payment details

Requirements:

- Previous hotel, guest services, or hospitality experience
- Supervisory or leadership experience preferred
- Strong guest-service and communication skills
- Organizational, problem-solving, and time-management abilities
- Versatile availability for evenings, weekends, and holidays

Bring guest-focused leadership, service recovery judgment, and front office expertise to Hotel Equities as Front Desk Manager.

📌 Hotel Front Office Manager (Edmonton)
🏢 Hotel Equities
📍 Edmonton