Lead observability strategy at EDC with Dynatrace, telemetry, and hybrid work available from Ottawa or designated Community Hubs.As Product Owner of the Monitoring and Observability Foundation Service, you will shape service capabilities, governance, and effectiveness. Your work connects enterprise architecture with technology and business stakeholders. The position covers monitoring platforms, event management, integrations, and operational practices across on-premises, hybrid, cloud-native, and SaaS environments.Key Responsibilities:
Own the observability service strategy, roadmap, governance, and backlogAdvance logs, metrics, traces, dependencies, and actionable insightsOversee Dynatrace platform health, access, lifecycle,



and costsGuide ServiceNow Event Management and ITSM integrationsManage vendors, contracts, licensing, performance, and escalationsRequirements:
Seven years in monitoring, observability, IT operations, or related disciplinesDegree or diploma in technology, engineering, or related fieldProduct, service, or platform ownership experienceExperience translating strategy into roadmaps, backlogs, and capabilitiesStrong analytical, communication, facilitation, and stakeholder-management skillsBring enterprise observability, Dynatrace, ServiceNow, and roadmap leadership to EDC’s technology operations service.
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📌 Observability Product Owner Edc (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Export Development Canada | Exportation et développement Canada
📍 Riviere-des-Prairies—Pointe-aux-Trembles