Drive enterprise customer retention and expansion at Emburse, using Salesforce, executive reviews, and product adoption strategies across strategic accounts. As a Senior Customer Success Manager, you own post-sales success for a portfolio of strategic customers. You will make solution value visible, identify upsell and cross-sell opportunities, and guide adoption. The role combines commercial growth, executive engagement, churn prevention, and cross-functional issue resolution across an AI-powered financial operations platform.

Key Responsibilities
- Own strategic account relationships, retention, adoption, and churn mitigation
- Identify expansion opportunities and manage renewals, quotas, and negotiations
- Facilitate Executive Business Reviews with C-suite stakeholders




- Resolve escalations with Product, Support, and Engineering
- Maintain account health and renewal data in Salesforce

Requirements:
- Five-plus years in customer success, account management, or client services
- Experience managing expansion and renewal quotas
- Familiarity with SaaS negotiations and renewal-risk mitigation
- Salesforce and Zendesk or similar case-management experience
- Bachelor’s degree preferred, or equivalent practical experience Bring executive communication, commercial judgment, and customer adoption expertise to strategic accounts at Emburse.

📌 Senior Customer Success Manager (Toronto)
🏢 Emburse
📍 Toronto