Drive customer adoption and retention as a Customer Success Manager at Teamwork.com, working remotely from Ontario with commercial ownership. You will manage a named B2B SaaS portfolio throughout its lifecycle. The role combines onboarding, value realization, renewals, expansion identification, and customer health management. You will support skilled-services businesses using resource management, budgeting, and time tracking.

Key Responsibilities
- Manage a dedicated portfolio across adoption, health, and retention
- Lead strategic reviews demonstrating return on investment
- Own commercial renewals, negotiations, and renewal preparedness
- Map agency workflows to Teamwork.com capabilities
- Document feedback for Product and Engineering teams

Requirements:
- Three to five years managing B2B SaaS portfolios
- Experience as a Customer Success or Account Manager
- Ontario residency and legal right to work in Canada
- Knowledge of billable hours, utilization, and project margins
- Comfort with health metrics, CRM, and CS platforms Bring consultative communication, data-backed retention planning, and commercial renewal ownership to Teamwork.com customers across Ontario.

📌 Customer Success Manager Ontario (Toronto)
🏢 Teamwork.com
📍 Toronto