Webelieve thatcommunication belongs to everyone. Our mission is to democratize phone service and remove barriers that prevent people from staying connected. AsTextNowcontinues to evolve, Artificial Intelligence is becoming a foundational capability across our products, operations, and employee experience. Our AI Labs teamis responsible foridentifying,validating, and scaling AI-powered solutions that createmeasurableimpact for customers and employees. We'relooking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerateTextNow'sadoption of AI technologies.

What You'll Do
Build AI-Powered Solutions
- Design, develop, and deploy AI-enabled applications, services, and automations
- Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks
- Evaluate emerging AI technologies and rapidly prototype new concepts Lead Technical Delivery
- Drive architecture and implementation decisions for AI initiatives
- Define patterns and standards for AI application development
- Balance experimentation speed with security, governance, and operational excellence
- Ensure solutions are reliable, observable, maintainable, and cost-effective Enable the Organization
- Partner with business stakeholders toidentifyhigh-value AI opportunities
- Translate business problems into technical solutions
- Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations
- Help teams adopt AI capabilities and best practices Build Internal AI Capabilities
- Develop reusable AI services, frameworks, and components
- Create integrations with enterprise platforms and business systems




- Design automation workflows that reduce manual effort and increase operational efficiency
- Contribute to AI governance, evaluation frameworks, and responsible AI practices Mentor and Influence
- Coach engineers and technical stakeholders on AI development approaches
- Share knowledge, best practices, and lessons learned
- Drive technical discussions and influence the direction ofTextNow'sAI strategy What You Bring Technical Experience
- 5+ years of software development experience
- Experience designing and delivering production-grade software systems
- Strong programming skills in one or more contemporary languages (Go, Python, TypeScript,Ruby, or similar)
- Experience with cloud platforms and modern deployment practices AI & Automation Experience
- Hands-on experience building applications with Large Language Models
- Experiencetrainingcustom models
- Understanding of prompt engineering, evaluation methodologies, and AI system design
- Experience with workflow automation and orchestration platforms
- Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks Delivery & Collaboration
- Comfortable operating in ambiguous environments with evolving requirements
- Strong communicationskills with technical and non-technical audiences
- Demonstrated ability to lead projects from concept through deployment
- Ability toidentifyopportunities independently and drive execution Mindset
- Curious and pragmatic




- Strong ownership mentality
- Bias toward experimentation and learning
- Able to balance speed with long-term sustainability
- Excited by solving business problems using technology Nice to Have
- Experience building enterprise AI solutions
- Experience with OpenAI, Anthropic, Google, or open-source model ecosystems
- Experience with observability and AI performance monitoring
- Experience implementing AI governance, evaluation, or security frameworks
- Telecommunications industry experience
- Experience building internal developer productivity tools Base Salary Range The expected base salary range for this role is: CanadaIntermediate:CAD $113,400 -$162,000annually Canada Senior: CAD $158,000 – 207,000 annually Canada Staff: CAD $200,400 – 248,000 annually Our salary ranges aredeterminedby role, level, and location. Within the range, individual pay isdeterminedby job-related skills, experience, and relevant education or training. Our goal is to offer a competitive package that reflects the impact andexpertiseyou bring to the team. This posting is for a current, active vacancy. More aboutTextNow Our culture We’reproud of the culture thatwe’vebuilt atTextNow,but one of the mostcommon questionswe hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and everyTextNoviancontributes to our culture throughbeing involved, by living our values, sharing feedback, embracingchangeand more Ourvalues Customer Obsessed We strive to have a deep understanding of our customers. Do RightByOur People We treat each other with fairness, respect, and integrity. Accept the Challenge We adopt a "Yes, We Can" mindset to achieve amb

📌 Senior Software Developer, AI (London)
🏢 TextNow
📍 London