Lead legal service delivery in Toronto through throughput, capacity planning, and performance metrics across a hybrid workplace. Shape how client work moves from intake to completion. This full time Head of Operations role leads operations for a multi-practice legal business. You will direct practice leaders and managing attorneys while managing service levels, delivery cost, productivity, and margin. The work includes automation, AI tools, staffing plans, and data-based insight for the COO.

Key Responsibilities
- Own throughput, turnaround times, backlog, capacity, and service levels
- Coach practice leaders and managing attorneys through operating reviews
- Manage delivery cost, productivity, margin, budgets, and forecasts




- Modernize delivery through automation and AI tools
- Translate revenue projections into staffing and capacity plans

Requirements:
- Five to twelve years of operations experience
- Three or more years directing high-volume transaction teams
- Experience leading large, multi-tier organizations
- Proven workflow improvements in output, quality, and spend
- Ability to work hands-on and hybrid in Toronto Apply legal operations leadership, capacity planning, and AI-enabled delivery expertise across Toronto’s multi-practice service organization.

📌 Head of Legal Operations Delivery (Toronto)
🏢 Raydar
📍 Toronto