We are seeking a motivated, hands-on Hotel Operations Manager to oversee the day-to-day operations of an established hotel in Brooks, Alberta.

The ideal candidate is a strong leader who takes pride in delivering exceptional guest experiences, maintaining high operational standards, and building a positive, accountable team workplace.

This is an excellent opportunity for an experienced hospitality professional who enjoys being involved in all aspects of hotel operations and is looking to make a meaningful impact.

Key Responsibilities

- Oversee daily hotel operations, ensuring efficiency, consistency, and exceptional guest service.
- Lead, train, coach, and support team members across Front Desk, Housekeeping, Breakfast, and Maintenance departments.
- Monitor guest feedback, online reviews, and satisfaction scores, implementing improvements where needed.
- Handle guest concerns professionally and ensure timely, effective resolutions.
- Manage staff scheduling, labour costs, and departmental productivity.
- Maintain high standards of cleanliness, property presentation, and brand compliance.
- Oversee room availability, reservations, and daily operational reporting.
- Identify opportunities to improve occupancy, revenue, and overall hotel performance.
- Assist with recruitment, onboarding, performance evaluations, and employee development.
- Ensure compliance with health and safety requirements, company policies, and operational procedures.
- Work closely with ownership and senior management to achieve operational and financial goals.
- Take a proactive, hands-on approach to identifying and resolving operational challenges.

Qualifications & Experience

- Previous experience in hotel management, hospitality operations, or a similar leadership position preferred.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and customer service abilities.
- Experience supervising staff, managing schedules,



and maintaining operational standards.
- Understanding of hotel operations, guest satisfaction metrics, and cost management.
- Comfortable working with hotel reservation systems, Microsoft Office, and operational reports.
- Ability to prioritize effectively, delegate responsibilities, and maintain accountability.
- Must be flexible and willing to assist operational departments as needed.

What We're Looking For

We are looking for someone who leads by example, takes ownership of their responsibilities, and genuinely cares about the success of the property.

The successful candidate will be:

- Guest-focused: Passionate about providing exceptional hospitality and resolving guest concerns.
- A strong leader: Confident in coaching, developing, and holding team members accountable.
- Organized and proactive: Able to prioritize tasks, follow through, and stay ahead of operational challenges.
- Hands-on: Willing to step in and support the team when needed.
- Results-driven: Motivated to improve guest satisfaction, operational efficiency, and overall property performance.
- Adaptable: Comfortable working in a fast-paced environment where priorities can change.

Compensation & Benefits

- Annual salary of $50,000–$60,000, depending on experience and qualifications.
- Full-time, permanent position.
- Opportunity for professional development and career growth.
- Supportive ownership and management team.
- Opportunity to make a direct impact on the hotel's performance and guest experience.

How to Apply

If you're a motivated hospitality leader who enjoys developing teams, improving operations, and creating memorable guest experiences, we'd love to hear from you.

Please submit your resume along with a brief introduction outlining your relevant experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $50,000.00-$60,000.00 per year

Benefits:

- On-site parking

Work Location: In person

📌 Hotel Operations Manager (Brooks)
🏢 Nameless
📍 Brooks