Medical Aesthetics Receptionist & Front Desk CoordinatorOverview

Diamond Wellness Institute is seeking a professional, friendly, organized, and detail-oriented receptionist to join our medical aesthetics team in New Westminster.

The ideal candidate is passionate about wellness and aesthetics, delivers exceptional customer service, and can confidently manage front desk operations in a welcoming, professional clinic environment.

Duties

- Welcome clients, manage check-in and check-out, and provide exceptional customer service.
- Schedule, confirm, and manage appointments using Jane App.
- Respond professionally to phone calls, emails, text messages, and client inquiries.
- Maintain accurate client records, forms, and confidential documentation.
- Process payments, invoices, treatment packages, and gift cards.
- Follow up with clients, manage cancellations, and coordinate rebooking.
- Provide information about clinic services, pricing, and promotions.
- Assist with daily administrative tasks, inventory, and office organization.
- Maintain a clean, organized, and welcoming reception area.
- Provide occasional assistance with Canva, social media, and promotional activities.
- Assist with Instagram and Facebook, including posts, stories, Reels, and responding to messages.

Experience & Qualifications





- Minimum 1 year of experience in reception, office administration, or customer service.
- Fluent English with excellent verbal and written communication skills.
- Strong computer, email, typing, and organizational skills.
- Experience with Jane App is strongly preferred.
- Proficiency in Microsoft Office and Google Workspace.
- Previous experience in medical aesthetics, healthcare, or a medi-spa is an asset.
- Professional appearance, excellent interpersonal skills, and attention to detail.
- Ability to multitask, work independently, and remain calm under pressure.
- Basic knowledge of Canva and social media is an asset.

Benefits & Perks

- Employee discounts on clinic services and skincare products.
- Team events and staff appreciation activities.
- Supportive and professional work setting.
- Opportunities for training and professional growth.
- Potential for increased hours as the clinic grows.

Job Type: Part-time
Pay: $21–$25 per hour, based on experience
Location: New Westminster, BC
Work Location: In person

Pay: $20.00-$25.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

- Company events
- Flexible schedule

Work Location: In person

📌 Medical Aesthetics Receptionist (New Westminster)
🏢 diamond wellness institute
📍 New Westminster