About the Company

We are an established, privately held organization based in Toronto with a collaborative and professional work environment. Our team is committed to delivering high-quality work, building strong relationships, and providing an exceptional level of service.

We offer a dynamic environment where employees are encouraged to take ownership, contribute ideas, work across teams, and continuously improve how we operate.

The Opportunity

We are seeking an experienced, hands-on IT leader to own reliable, secure and responsive technology operations. You will partner with business leadership and external specialists to strengthen our Microsoft 365 environment, infrastructure, cybersecurity, and employee technology experience. This role combines sound technical judgment with the autonomy to improve how IT services are delivered.

We value an entrepreneurial, ownership-oriented mindset: someone who identifies priorities, makes commercially sound decisions, finds practical solutions and follows through. You will combine hands-on technical expertise with effective vendor and resource management, engaging the right specialists to deliver results and continuously improve IT operations.

What You Will Own

- IT Service Delivery: Serve as the primary operational contact for technology issues, ensuring responsive employee support, timely resolution, effective escalation, and coordination of outsourced after-hours services.
- Microsoft 365 & Workplace Technology: Oversee Microsoft 365 administration, including Entra ID, Exchange, SharePoint, Teams, Intune, licensing, telephony, and employee onboarding and offboarding.
- IT Asset Management: Own the complete IT asset lifecycle, maintaining accurate inventories of hardware, software, and licenses, including procurement, allocation, maintenance, budgeting, and planned replacements.
- Infrastructure & Connectivity: Oversee office networking, internet, Wi-Fi, firewalls, DNS, domains, hosting services,



and meeting-room technology. Coordinate website-related technical issues with the Umbraco vendor.
- Cybersecurity & Business Continuity: Oversee email security, phishing protection, quarantine monitoring, endpoint protection, and cybersecurity platforms such as Cloudflare. Proactively monitor security alerts, coordinate incident responses with specialist vendors, maintain identity and access controls, and ensure effective backup, disaster recovery, and business continuity practices.
- IT Governance & Risk Management: Establish and maintain IT security policies, employee security awareness programs, access reviews, and risk-based improvement plans aligned with recognized security frameworks. Support privacy compliance and cyber insurance requirements.
- AI Readiness & Data Protection: Support secure adoption of Microsoft 365 Copilot and other AI technologies through appropriate access controls, Microsoft Purview policies, data protection measures, and AI usage guidelines. Coordinate Power Platform and Copilot Studio governance with the external Microsoft specialist.
- Vendor Management & Financial Stewardship: Manage technology vendors, service performance, contracts, software subscriptions, licensing costs, and IT budgets. Evaluate technical recommendations, ensure vendor accountability, and contribute to a practical 12–18-month technology roadmap.
- Collaboration & IT Function Development: Partner with external Microsoft specialists supporting Dynamics 365, Business Central, and related platforms to coordinate shared infrastructure, identity,



security, and integration requirements. Manage outsourced resources, establish documented processes, and help develop and expand the IT function, including potential team leadership as the organization grows.

What You Bring

· 5+ years of progressive IT operations or infrastructure experience, with demonstrated ownership of service delivery and external vendors; relevant education or equivalent practical experience.

· Strong hands-on understanding of Microsoft 365 administration, identity and endpoint management, networking fundamentals (DNS, DHCP, VPN, Wi-Fi, firewalls) and core cybersecurity practices.

· Ability to diagnose complex issues, assess risk, question vendor proposals constructively and make sound operational decisions while knowing when specialist support is needed.

· Clear communication, service orientation, sound prioritization and an entrepreneurial approach to continuous improvement; practical interest in using AI and automation responsibly.

Valued, but not required: PowerShell; Microsoft Purview/Copilot readiness; Umbraco or boardroom AV; experience with IT budgets or outsourced teams; relevant Microsoft role-based certifications (for example, SC-401, SC-300, MD-102 or AZ-104).

What Success Looks Like

Colleagues receive dependable support; systems and vendors are documented and accountable; devices, licenses and costs are visible; security risks are prioritized and addressed; continuity procedures are tested; and AI adoption is supported by clear safeguards. Specific milestones and performance measures will be agreed with the successful candidate after joining.

Pay: $95,000.00-$115,000.00 per year

Perks:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care

Work Location: Hybrid remote in Toronto, ON M5J 0A3

📌 Senior Manager, IT Operations & Infrastructure (Old Toronto)
🏢 Important Company of the Sector
📍 Old Toronto