A progressive, growth-oriented automotive dealership in the Lower Mainland is seeking a high-performing Service Manager to lead, strengthen, and grow our fixed operations department.

We are not looking for someone to simply manage a service department, we are looking for someone who knows how to grow one. If you have a proven history of increasing service sales, improving absorption, building strong teams, driving technician productivity, and creating a high-performance service culture, this is a rare opportunity to step into a role where your impact will be visible and valued.This role is built for a results-driven leader who understands that a great service department is not just about maintaining operations, it is about building momentum. We are looking for someone who can create accountability, improve workflow, elevate the customer experience, develop people, and deliver measurable financial performance.You know how to turn process into profit, leadership into culture, and daily execution into long-term department growth.

What You’ll Do

- Lead the day-to-day operations of a service department with a strong focus on growth, efficiency, and profitability
- Drive increases in customer-pay sales, labor gross, effective labor rate, technician productivity, and overall service retention
- Build and manage a high-performance team of Service Advisors, Technicians, and support staff
- Establish clear processes, performance expectations, and accountability across the department
- Improve repair order flow, shop loading, carryovers, comeback control, and overall operational discipline




- Monitor and improve key performance indicators including CSI, ELR, gross profit, labor sales, technician efficiency, and departmental absorption
- Oversee warranty administration, reporting accuracy, receivables, and compliance with dealership and manufacturer standards
- Resolve escalated customer concerns in a professional, timely, and solutions-focused manner
- Work closely with Parts and Sales to create alignment and improve total dealership performance
- Recruit, coach, train, and develop team members to support both performance and long-term retention
- Maintain high standards for safety, cleanliness, process execution, and customer care

Who You Are

- A proven automotive service leader with a track record of growing a service department
- Someone who has successfully improved performance, increased sales, and built strong teams in a dealership environment
- A leader who is highly accountable, operationally sharp, and confident making decisions in a quick-paced setting
- Strong in both people leadership and process execution
- Competitive, driven, organized, and motivated by results
- Able to lead with urgency while still maintaining a high standard of customer experience and team culture

Qualifications





- Minimum 3–5 years of automotive dealership service management experience
- Proven results in improving service department growth, profitability, customer satisfaction, and operational performance
- Strong understanding of fixed operations, advisor performance, shop efficiency, repair order management, warranty administration, and technician development
- Experience leading and developing service teams in a high-volume environment
- Strong communication, leadership, and conflict-resolution skills
- Experience with dealership management systems and service reporting tools
- Valid driver’s license

What Success Looks Like

- Consistent growth in service sales and gross profit
- Higher technician productivity and stronger advisor performance
- Improved CSI and customer retention
- Tighter operational execution and better repair order control
- A stronger team culture built on accountability, energy, and performance
- A service department that is growing, more profitable, and operating at a higher level

What We Offer

- Competitive compensation package with strong earning potential
- Performance-based bonus and incentive opportunities
- Comprehensive health and dental benefits
- Professional development and ongoing training
- Long-term career growth opportunity
- Supportive leadership team and the opportunity to make a real impact

ApplyIf you are a proven fixed ops leader who has built growth, improved performance, and knows how to take a service department to the next level, we want to hear from you.

Job Type: Full-time

Work Location: In person

📌 Service Manager (Vancouver)
🏢 Nameless
📍 Vancouver