Operations Manager Russian/English

About the Company

Puppy Yoga USA is a US-founded international company that organizes puppy yoga events across multiple cities in the United States. We are actively expanding into new markets and growing our operations.

We are looking for an energetic, proactive, and highly communicative Operations Manager. This role is ideal for someone who enjoys working with people, knows how to independently research and find information, builds solid business relationships, and wants to grow with a fast-growing international company.

Key Responsibilities

1. Breeder Management

- Find and research puppy breeders across the United States using various platforms and sources, including Instagram, Facebook, TikTok, specialized breeder directories, and other online resources.
- Identify and contact potential breeders.
- Manage breeder contacts and maintain ongoing communication.
- Send outreach messages and follow-ups.
- Coordinate breeders and manage relationships.
- Monitor puppy quality and ensure that breeders meet company standards.
- The primary responsibility is to successfully secure breeder participation in our yoga events and ensure their confirmed attendance.
- Send regular reminders and coordinate all necessary arrangements before events.
- Manage breeder relationships across 4–5 cities simultaneously.

2. Customer Support

- Handle incoming customer emails.
- Send customer communications using prepared templates and scripts.
- Adapt and personalize responses based on individual customer situations.
- Maintain professional and friendly communication with customers.
- Make phone calls when necessary to resolve customer inquiries.

3. Business Expansion

- Research potential event venues and rental spaces in different US cities.
- Analyze neighborhoods and evaluate the potential of current locations.
- Search for suitable studios and event spaces through platforms such as Peerspace and Giggster.




- Identify venue contacts and initiate communication.
- Collect and compare available options, including pricing and rental conditions.
- Prepare location research and recommendations for the CEO.
- Support the launch and expansion of operations in new markets.

4. Event Operations & Team Coordination

- Monitor event operations across multiple US cities during weekends.
- Stay available in company communication channels on event days, including approximately 30 minutes before each event, during the class, and after its completion.
- Coordinate and support local teams, including yoga instructors and event managers.
- Respond to employee questions and help resolve operational issues as they arise.
- Ensure that local teams follow company procedures and operational standards.
- Communicate with breeders on event days to confirm arrangements, coordinate arrival times, and ensure smooth interaction with the local team.
- Monitor the overall event process to ensure that all stages are organized and run according to company standards.

Requirements

- English proficiency: B2–C1 (upper-intermediate to advanced).
- Strong communication and interpersonal skills.
- Enjoys communicating with people and building professional relationships.
- Excellent online research and information-gathering skills.
- Ability to independently find contacts, evaluate information, and identify suitable opportunities.
- Strong organizational and time-management skills.
- High level of responsibility, initiative, and attention to detail.
- Ability to manage multiple tasks and coordinate several cities simultaneously.
- Previous experience in operations, customer support, recruitment, sales, or coordination is an advantage.

Work Schedule

- Full-time position: 40 hours per week.
- Sunday to Thursday or Tuesday to Saturday, primarily office-based.
- Working hours: 9 AM – 5:00 PM.

Pay: $80,000.00-$84,000.00 per year

Benefits:

- Company pension
- Flexible schedule
- Paid time off

Work Location: In person

📌 Operations Manager (Toronto)
🏢 Puppy Yoga USA
📍 Toronto