Lead insurance investigations in a hybrid Waterloo role, applying investigative judgment while coaching analysts and strengthening team capabilities.

The Program Manager, Investigation Services leads Investigation Analysts focused on dental and drug investigations. You will guide complex files, assess evidence, support sound outcomes, and develop investigative practices. The role values coaching aptitude, relationship building, influencing outcomes, and insurance investigation experience.

Key Responsibilities:

- Lead, coach, and develop Investigation Analysts
- Guide complex, sensitive, and higher-risk investigations
- Assess evidence, documentation, findings, and recommendations
- Identify emerging fraud risks and investigative opportunities




- Improve investigative processes, tools, controls, and practices

Requirements:

- Experience conducting insurance investigations
- Experience with dental, drug, health perks, or provider investigations
- Knowledge of claims, provider practices, or related fraud risks
- Leadership, mentoring, coaching, or subject-matter expertise
- Experience using data and analytics for fraud detection

Bring insurance investigations, investigative judgment, coaching, and analytical skills to lead dental and drug investigation services.

📌 Insurance Investigation Services Manager (Waterloo Regional Municipality)
🏢 Manulife
📍 Waterloo Regional Municipality