Job Overview
We are seeking a professional and customer-focused Service Advisor to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, guiding them through vehicle maintenance and repair processes. This role requires strong communication skills, mechanical knowledge, and a commitment to delivering exceptional customer service. Experience in dealership or automotive repair environments is highly preferred. The Service Advisor plays a vital role in ensuring customer satisfaction while maximizing service sales and upselling opportunities.

Duties

- Greet customers promptly and professionally, establishing a welcoming environment
- Listen to customer concerns and accurately document vehicle issues and maintenance needs
- Communicate effectively with technicians regarding repair requirements and timelines
- Provide detailed explanations of recommended services, repairs, and costs to customers
- Sell additional services or maintenance based on customer needs and vehicle requirements
- Prepare service estimates, work orders, and invoices with attention to detail
- Follow up with customers regarding vehicle status and ensure their satisfaction upon completion of services
- Assist in maintaining a clean and organized service department environment

Skills

- Proven experience in an automotive service workplace is highly desirable




- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent customer service skills with the ability to communicate technical information clearly
- Sales skills with the ability to sell services tactfully and effectively
- Ability to build rapport with customers and foster trustful relationships
- Good organizational skills with attention to detail in documentation and record keeping
- Ability to work efficiently in a fast-paced environment while maintaining professionalism
- Experience with Protractor Software would increase compensation above posted

This position offers an chance for individuals passionate about the automotive industry to grow their careers while providing top-tier service to our valued customers.

Thank you to all that apply however, only applicants successful to schedule an interview will be contacted.

Pay: $25.00-$40.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- Store discount
- Vision care

Application question(s):

- Do you currently live within a one hour commute of Clarksburg
- Do you have experience with Protractor Software?

Education:

- Secondary School (required)

Experience:

- service advisor: 1 year (preferred)

Work Location: In person

📌 Service Advisor (Clarksburg)
🏢 OK Tire & Auto Service
📍 Clarksburg