About GVCSS

The Greater Vancouver Community Services Society (GVCSS) is a well-established, multi-service non-profit organization dedicated to supporting the independence and well-being of individuals in our communities. Since 1972, we have provided compassionate, client-focused care that helps people maintain their independence and live safely in their communities.

The Opportunity

GVCSS is seeking an experienced Scheduling Team Lead to support the day-to-day coordination and operation of our Home Support scheduling services. Reporting to the Director of Clinical and Home Support Services, you will provide guidance and operational support to Scheduling Supervisors and Schedulers, help resolve staffing and service delivery challenges, and work closely with the Nursing Team Lead to ensure continuity of care.

This hands-on leadership role is ideal for someone with strong Home Support scheduling experience who enjoys supporting teams, solving problems, and keeping services running smoothly in a busy, changing environment.

Key Responsibilities

- Provide day-to-day guidance, coaching, and operational support to Scheduling Supervisors and Schedulers.
- Coordinate staffing coverage, sick calls, vacations, extra hours, leave requests, and payroll submissions, including responding to urgent operational concerns during regular and after-hours operations.
- Address escalated scheduling issues, client concerns, staffing challenges, and service interruptions, ensuring appropriate follow-up and resolution.
- Monitor scheduling processes, service changes,



and system accuracy in accordance with organizational procedures and collective agreements.
- Identify training needs, recurring operational challenges, and opportunities to improve scheduling practices and service delivery.
- Support recruitment, onboarding, performance evaluations, and employee-related matters in collaboration with the Director and Human Resources.
- Work collaboratively with the Nursing Team Lead, Scheduling team, and Health Authorities to address staffing and service delivery needs.
- Support scheduling system improvements, maintain operational reporting, and provide updates to the Director.
- Provide operational coverage for the Nursing Team Lead during absences to support continuity of services.

Qualifications

- Post-secondary education in Health Administration, Business Administration, or a related field, or equivalent experience.
- Three to five years of experience in Home Support scheduling and team coordination.
- Strong knowledge of scheduling systems, practices, and applicable collective agreements.
- Understanding of community health services and Home Support operations.
- Strong organizational, communication, coaching, and problem-solving skills.
- Ability to manage competing priorities, resolve operational concerns,



and support a collaborative team environment.
- Sound judgement, professionalism, and the ability to handle confidential information with discretion.

What GVCSS Offers

- $60,496–$71,839 per year, commensurate with experience - pending HEABC approval.
- Robust benefits plan supporting employee health and well-being.
- Generous vacation and leave provisions.
- Participation in a pension plan to support long-term financial security.
- A supportive, cooperative working environment.
- A varied, hands-on leadership role with opportunities to contribute to team development and service improvements.
- The opportunity to make a meaningful difference in the delivery of quality Home Support services.

Pay: $60,496.00-$71,839.00 per year

Benefits:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off

Application question(s):

- Are you currently located in the Lower Mainland, BC, or able to reliably commute to the Vancouver work location?
- How many years of experience do you have in Home Support scheduling or scheduling coordination within community health services?
- How many years experience do you have providing day-to-day guidance, coaching, or operational support to a scheduling team?
- Are you able to respond to urgent staffing or scheduling concerns outside regular business hours, as required by the position?

Language:

- English (required)

Work Location: In person

📌 Scheduling Team Lead - Home Support Services (Fairview)
🏢 Greater Vancouver Community Services Society
📍 Fairview