HIRING NOW: CRM & Sales Operations Manager

About the job

Location: On-site – Brantford, ON| Reports to: VP, Business Development & Sales | Immediate start

Every dose starts with a machine. Every machine sale starts with a pipeline someone can trust.

Behind every vial, syringe, and radiopharmaceutical dose that reaches a patient is equipment that sterilized it, filled it, shielded it, inspected it, and packaged it. Behind every one of those projects is an opportunity that was tracked, forecast and handed off without anything falling through the cracks.

Data → Pipeline → Forecast → Decision.

That's the engine. And we're looking for the person who runs it.

Who We Are

ACIC Equipment is an integrator of pharmaceutical equipment solutions. We connect customers with advanced European technologies and specialized expertise through a global network of leading equipment partners.

Backed by more than five decades of ACIC pharmaceutical industry experience, we support sterilization and contamination control, cleanrooms, formulation and pure-fluid systems, radiopharmaceutical production and radiation shielding (including hot cells and automated processing and dispensing), freeze drying, filling, labelling and inspection, as well as packaging, vacuum processing and automation – helping pharmaceutical manufacturers, healthcare institutions and research organizations enhance efficiency, ensure compliance and accelerate success.

Your Mission

Own Salesforce as the single source of truth for ACIC's commercial pipeline. Make sure every account, lead, opportunity and forecast is accurate, timely and useful – so Sales can sell and leadership can decide.

The Path You'll Run: Data → Decision

Optimize: Fine-tune the newly revised CRM workflow – pipeline stages, fields, automation and page layouts – so it fits how the BD & Sales organization works.





Enforce: Set and uphold data-quality standards – timely stage updates, activity logging, required fields, no duplicates.

Report: Build dashboards for forecast, territory activity, partner-specific pipeline and sales-incentive-split tracking.

Enable: Train current and existing users and drive adoption across Business Development, Regional Sales &Key; Accounts, Technical Sales & Operations.

Improve: Turn user feedback and adoption data into targeted Salesforce adjustments, coordinated with the VP, Business Development & Sales.

Every step follows ACIC's newly revised CRM BD & SALES Workflow Process in Salesforce. You are its guardian. Discipline is how we win.

What You'll Own

- Salesforce configuration, data standards and continuous improvement of the newly revised workflow
- Pipeline, forecast and activity reporting for sales meetings, partner reviews and management decisions
- Partner (OEM) pipeline reporting and territory views across the USA and Canada
- Reconciliation of CRM data for sales-incentive-split documentation before the quotation / proposal stage
- User training, onboarding and adoption monitoring
- Sales-operations processes: lead routing, account ownership rules, territory assignments and handoff tracking
- Escalation of data-quality issues to the VP, Business Development & Sales

How You'll Work with Sales

You own the system and the standards – not the deals. Regional Sales Managers, Directors and Coordinators own their accounts,



opportunities and activity data. You make sure the system works for them, that they use it well, and that the numbers leadership sees are right.

What You Bring

- Salesforce Certified Platform Administrator (formerly Salesforce Certified Administrator) – required
- 5+ years of hands-on Salesforce experience – configuration, reports, dashboards, automation – in CRM administration or sales operations
- Experience supporting B2B sales teams – capital equipment, pharma, biotech, life sciences or industrial preferred
- A process-first mindset. You take a newly built system, refine it, document it and make it stronger.
- Strong analytical skills and advanced Excel; comfortable with forecast and incentive data
- A trainer's patience and the confidence to hold senior sellers to the standard
- Discretion with confidential commercial and compensation data
- Strong command of English (verbal and written) required; French an asset.

Why ACIC?

- Work with world-leading technology partners
- Do work that ends with a dose that helps a patient
- A clear process where your impact is visible – in every dashboard and every forecast
- Competitive Compensation Package including benefits

This role is open NOW. Don't wait.

If you're ready to run the engine behind the path from equipment to patient, we want to hear from you.

Apply: [email protected]

#HiringNow #SalesOperations #CRM #Salesforce #SalesforceCertified #SalesforceAdmin #RevOps #Pharma #Radiopharma #PharmaceuticalEquipment #LifeSciences #CapitalEquipment #Biotech #DataQuality #CareerOpportunity #USA #Canada

Pay: $55,000.00-$75,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Work Location: In person

📌 CRM & Sales Operations Manager (Brantford)
🏢 ACIC Pharmaceutical Machinery Inc. & ACIC Equipment USA
📍 Brantford