Job description

Service and Warranty Manager

Job Overview

Reporting to the Operations Manager, the Service and Warranty Manager will be responsible for assessment and fulfillment of warranty claims. The potential candidate will evaluate claims and arrange trade partners to complete warrantable tasks.

Promote and adhere to Premier Built Garages Safety program and ensure all employees and trades work in a secure manner.

Communicating and maintaining positive relationships with trade partners, suppliers, and clients.

Inspecting work to ensure it meets company standards and all building & safety code requirements.

Demonstrate conflict-resolution skills, problem-solving abilities, and professional judgment.

Job Requirements

An ideal candidate will have, knowledge of, and experience in, the residential construction industry including building materials, construction specifications, methods and procedures, safety and environmental principles/procedures/legislation.

Responsibilities include:

- Receive all warranty correspondence (phone/email) and respond to client inquiries in a timely manner.
- Assessment and evaluation of deficiencies and/or warranty claims.
- Trouble shooting basic structural, mechanical, and electrical issues.
- Determine materials and/or trade partners required to complete the corrective action.
- Coordinate and schedule service appointments with clients.
- Coordinate service orders with trade partners.
- Verify service orders have been completed.
- Follow up to ensure client satisfaction with completed work and close out claim.
- Analyze warranty data to identify trends, potential issues, and opportunities for product improvement.
- Develop and implement policies and procedures for warranty management to streamline operations.
- Provide training and support to staff regarding warranty processes and best practices.
- Maintain accurate records of warranty claims and resolutions for reporting purposes.





Other requirements/skills:

- 3 years of progressive experience in residential construction.
- Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook.
- Excellent organizational skills with the ability to recognize and meet deadlines in a fast-paced work environment.
- Exceptional interpersonal / customer service skills in dealing effectively with the clients.
- Ability to set priorities, meet deadlines and manage variable workloads.
- Excellent communication skills – both verbal and written.
- Self-motivated with ability to work well in a very close-knit team-oriented environment.

Work Conditions

Premier Built Garages combines numerous pay and benefit strategies to provide a comprehensive and competitive rewards package. In addition to an industry competitive salary and comprehensive benefit package this may include a company vehicle, and discretionary annual performance bonus. Premier Built Garages operates year-round rendering seasonally balanced hours of work.

What Premier Build Garage Values

- Creating and nurturing long term relationships while creating continued opportunity for growth with Premier Built Garages.
- Setting clear, measurable, and achievable goals.
- Cooperating with team members in an open, positive, and respectful manner.

About Us

Premier Built Garages is an independently owned and operated garage builder, located in Edmonton, Alberta. Premier specializes in building all types of detached garages as well as garage suites.

Premier Built Garages consists of a highly skilled team with extensive experience in the construction industry and partners with some of the best sub-trades and suppliers in the industry. This allows them to excel in all areas of the business; from sales to construction and through to completion.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

- Dental care
- Vision care

Education:

- Secondary School (preferred)

Work Location: In person

📌 Service and Warranty Manager (Calgary Trail South)
🏢 Premier Built Garages
📍 Calgary Trail South