We’re looking for an experienced and people-focused General Manager to lead the opening of our newest student housing community. This is an exciting opportunity to take ownership of a new site, build a strong team and culture from the ground up, and create an exceptional experience for students. If you’re a hands-on leader who thrives in a fast-paced environment, enjoys building operations from the ground up, and is passionate about creating vibrant communities, we’d love to hear from you.

Position Summary and Job Magnitude

As General Manager, you’ll have overall responsibility for resident relations, leasing and marketing, financial performance, administration, housekeeping, maintenance, human resources, payroll, health and safety, and team development. You’ll work closely with internal departments, senior leadership, vendors, institutional partners, and residents to create a well-run, welcoming and successful community.

What You’ll Do

Lead & Develop Your Team

- Lead, coach and support property staff while building a positive and collaborative team culture.
- Establish staffing requirements and ensure schedules effectively support property operations.
- Provide ongoing training, feedback, performance management and development opportunities.
- Address employee concerns promptly and professionally.
- Promote employee engagement through strong communication and positive leadership.
- Ensure employment, payroll, Health & Safety and other applicable policies and procedures are consistently followed.

Drive Financial Performance

- Prepare and take ownership of the annual operating budget.
- Monitor and manage property revenue and operating expenses.
- Ensure accounts receivable and collection procedures are followed.
- Review month-end reporting for accuracy before submission.
- Oversee vendor relationships, invoicing, petty cash and other property funds.
- Complete financial and operational reporting accurately and on time.

Maximise Leasing & Occupancy

- Lead the property’s leasing strategy with the goal of maximising occupancy.
- Use creative and effective marketing strategies to attract prospective residents.
- Coach leasing staff on sales techniques and conversion.
- Monitor traffic,



conversion ratios, renewals and other leasing and marketing information.
- Represent the property and organisation professionally in every interaction.

Deliver an Exceptional Resident Experience

- Build positive relationships with residents and respond to concerns in a timely and professional manner.
- Develop and implement resident engagement and retention initiatives, including events, promotions and communications.
- Ensure important property and community notices are communicated effectively.
- Balance exceptional customer service with the consistent application of community policies.

Oversee Property Operations

- Maintain a high standard for the overall appearance and operation of the community.
- Conduct regular inspections and property tours to identify maintenance and service needs.
- Work closely with the Maintenance Services Supervisor to coordinate schedules, priorities and assignments.
- Ensure service requests are properly documented and communicated.
- Ensure suites are market-ready and presented to a high standard.
- Oversee landscaping, snow removal and the overall interior and exterior condition of the property.
- Manage relationships with commercial tenants and external vendors.

Keep the Operation Running Smoothly

- Implement efficient administrative procedures and systems.
- Ensure leases, resident documentation and related information are accurately maintained in Yardi.
- Maintain organised and accurate resident files and property records.
- Implement corporate policies and procedural changes.
- Ensure required documentation and reporting are accurate, complete and submitted on time.
- Adapt quickly to changing priorities and emerging operational needs.

Build Strong Partnerships

- Maintain a professional and collaborative relationship with our client institution.




- Ensure institutional partners receive required information in a timely manner.
- Coordinate with institutional departments regarding services supporting the property.
- Act as a key representative of the organization with residents, partners, vendors and stakeholders.

What Success Looks Like

Success in this role means creating a community that is well-managed, financially responsible, welcoming and responsive. You’ll be recognised for your:

- Leadership and initiative
- Strong interpersonal and communication skills
- Business and financial acumen
- Operational excellence
- Ability to develop and motivate employees
- Creative problem-solving
- Commitment to resident experience
- Health & Safety leadership
- Ability to remain composed and effective in a fast-paced environment

What You Bring

- A recognised College Diploma or University Degree
- Minimum 5 years of relevant industry experience or equivalent management experience
- Demonstrated experience leading and developing employees
- Strong financial, budgeting and decision-making skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities and projects simultaneously
- Strong organisational and problem-solving abilities
- Confidence making decisions and taking ownership of results
- Ability to build productive relationships with residents, employees, vendors and stakeholders
- Experience in residential, student housing, property management or a related setting is an asset

Ready to Lead?

This is an opportunity to take ownership of a community, build a high-performing team, and make a meaningful impact on the experience of residents every day.

If you’re a confident, collaborative and results-driven leader who is ready for your next challenge, we’d love to hear from you. Apply today!

Job Type: Full-time

Pay: $75,000.00-$80,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off

Ability to commute/relocate:

- Oshawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- management: 2 years (required)

Work Location: In person

📌 General Manager Student Housing (Oshawa)
🏢 Campus Living Centres
📍 Oshawa