Founded in 1928, TST-CF Express provides LTL service within Canada from 22 locations and between Canada and the U.S. through its strategic partnership with Saia LTL Freight. Currently we are hiring Customer Service Representative for Toronto operations.
Shift Hours: Monday to Friday (Daytime)
Job Duties and Responsibilities
- Respond to customer inquiries received via telephone, email or fax in a professional, polite manner
- Booking Pick ups for high volume customer
- Investigate and resolve service failures, collaborate with appropriate departments to prevent reoccurrences
- Processing all accessorial charges
- Help in OS&D; Operations when required
- Manage and document customer complaints
Qualifications Required
- Solid service ethic, interpersonal and customer service skills
- Team-oriented and able to work collaboratively and independently.
- Knowledge of Google workspace, Oasis and AS/400 system an asset
- Intermediate skills in MS office
- Resourceful and good problem-solving skills
- Experience in the transportation industry an asset
- Comfortable in a fast-paced work environment
Interested candidates are encouraged to submit their resume on Indeed with Reference Toronto Customer Service Representative in the subject line.
Visit our website’s Career section to see more opportunities www.tst-cfexpress.com
We actively support the communities in which we work and live. We are committed to employment equity throughout TST-CF Express and we especially welcome employment applications from candidates who are from the four designated groups: women, visible minorities, aboriginals and persons with disabilities.
Job Types: Full-time, Permanent
Pay: $22.82 per hour
Benefits:
- Extended health care
- Paid time off
Application question(s):
- Are you eligible to work in Canada? If Yes, please advise with your current status in Canada?
Experience:
- Customer service: 2 years (required)
- LTL Trucking Industry: 2 years (required)
- Oasis and Google Workspace: 2 years (required)