About This Employment Opportunity

The Career Foundation is facilitating recruitment for this position on behalf of an external employer. The employer partner provides the job information and is responsible for its accuracy, any subsequent changes, compensation, employment terms and conditions, and all final hiring decisions.

About Your Application and Our Services By applying to this job posting, you consent to The Career Foundation collecting and using your personal information to evaluate your application for this position and to communicate with you regarding other employment opportunities, as well as no-cost employment-related services and supports that may assist you in achieving your employment goals, including job search assistance, career coaching, workshops, training opportunities, and other employment programs and services offered by The Career Foundation. Please note that, although we may contact you for the purposes described above, your participation in any such services or programs is entirely voluntary.

Our client is one of Toronto's premier luxury retirement residences. The concierge will work collaboratively as the first point of contact for Community Members and guests, providing exceptional service through professional communication, accurate record-keeping, and strong organization.

***Please note, this position requires the ability to work flexible hours and weekends***

Key Responsibilities:

- Resident and guest support: Respond to inquiries, concerns, and requests in person and by phone, escalating issues when needed.
- Concierge services: Coordinate tours, transportation, travel arrangements, bookings, tickets, appointments, and reservations.
- Community engagement: Provide information about community services, events, and local activities.
- Safety and security: Monitor entrances and exits, maintain safe common areas, and support emergency response procedures.
- Resident assistance: Help residents with various needs,



including coordinating services and providing support with practical matters such as transportation and automobile-related issues.
- Event coordination: Organize conferences, parties, and special events, ensuring appropriate planning and team support.
- Emergency response: Act promptly during emergencies by contacting emergency services and designated contacts as required.
- Documentation and communication: Maintain accurate resident records, communicate updates to team members, and track important changes affecting residents.
- Compliance and wellness monitoring: Follow infection prevention protocols, conduct audits, and report concerns related to resident health, wellness, or safety.
- Operational support: Assist with managing common areas and contribute to community meetings and departmental initiatives.
- Team collaboration and continuous improvement: Support departmental goals, provide feedback on operations, training, and safety initiatives, and participate in ongoing improvement efforts.
- Additional duties: Take on special projects and other responsibilities as assigned.

Requirements:

- · Post-secondary training or relevant experience in tourism or hospitality management preferred.
- · Experience working with seniors preferred.
- · Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- · Excellent communication and customer service skills.
- · Strong knowledge of the local community, area, and region.
- · Strong problem-solving and organizational skills.
- · Ability to communicate clearly with peers and team members.




- · Ability to manage time effectively with minimal supervision.
- · Current vulnerable sector police check, verified annually.
- · Ability to work collaboratively and understand others’ priorities.
- · Ability to bend, stretch, sit, and stand for extended periods and lift up to 50 lbs.
- · Ability to work flexible hours and weekends.
- · Availability for call-ins.
- Ability to communicate effectively in written and spoken English.

Our employment partner works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, our employment partner requires all current team members are vaccinated for COVID-19. Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.

Pay - $19.50/hr

Location – East York

Application instructions – Please submit your application through this Indeed posting.

This employer partner is an equal-opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview.

About The Career Foundation

The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and workforce development services to job seekers and employers. Operating since 1988 and now serving thousands of people annually, our no-cost services include job search assistance, career coaching, workshops, training opportunities, and other employment-related programs and supports designed to help job seekers and employers achieve their goals.

For more information, visit www.CareerFoundation.com

Pay: Up to $19.50 per hour

Expected hours: No less than 20.0 per week

Work Location: In person

📌 Concierge (East York)
🏢 The Career Foundation
📍 East York