Job Summary
We are seeking a professional and personable Front Desk Supervisor to oversee the front office operations at our hospitality establishment. The ideal candidate will be responsible for delivering exceptional guest services, managing front desk staff, and ensuring smooth daily operations. This role requires excellent communication skills, a welcoming demeanor, and strong organizational abilities to create a positive experience for all guests. Bilingual or multilingual abilities are highly valued to serve our diverse clientele effectively.

Responsibilities

- Greet guests upon arrival and provide a warm, professional first impression
- Manage check-in and check-out procedures efficiently using multi-line phone systems and reservation software
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Supervise front desk staff, including scheduling, training, and performance monitoring
- Maintain accurate records of guest information, reservations, and billing details
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Oversee phone etiquette standards and ensure prompt response to all communication channels
- Assist in resolving guest issues promptly to uphold high service standards
- Ensure the front desk area remains organized,



clean, and welcoming at all times

Qualifications

- Proven experience in hotel front desk operations or hospitality management is preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, including phone etiquette and interpersonal interactions
- Ability to manage multi-line phone systems efficiently
- Bilingual or multilingual proficiency is highly desirable to serve diverse guests effectively
- Previous supervisory or management experience in a hospitality setting is a plus
- Knowledge of guest services best practices within the hospitality industry
- Ability to handle high-pressure situations with professionalism and tact
- Strong organizational skills with attention to detail

This position offers an opportunity to lead a dynamic team in a fast-paced setting dedicated to providing outstanding guest experiences.

Job Type: Full time

Pay: From $16.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Experience:

- Hotel: 1 year (preferred)

Work Location: In person

📌 Front Desk Supervisor (Sherwood Park)
🏢 Holiday inn Express & Suites Sherwood Park
📍 Sherwood Park