We are looking for an experienced operations coordinator with a mandatory background in the windows and doors industry to support service call management, scheduling, customer service, order processing and general office operations.

Responsibilities

- Schedule and coordinate daily installations
- Handle service calls and customer complaints
- Process and verify orders with manufacturers
- Review new contracts and job details
- Support general office operations and day-to-day administrative tasks
- Maintain accurate data in CRM and quoting systems
- Coordinate between sales, installers, and manufacturers

Requirements (mandatory)

- Minimum 3 years of experience in the windows and doors industry
- Experience with scheduling, order processing, and customer service
- Strong understanding of cause-and-effect in operational workflows
- Confident user of quoting software and CRM systems




- Strong English communication skills
- Russian or Ukrainian is mandatory
- Strong computer skills (MS Office, CRM, quoting tools)
- Highly organized, detail-focused, fast learner
- Proactive problem-solver with initiative

Work Environment & Benefits

- Monday to Friday, regular business hours
- Friendly and supportive team
- Full training and onboarding provided
- Opportunities for career growth and professional development
- Performance-based bonuses available

Job Type: Full-time

Pay: $23.00-$28.00 per hour

Benefits:

- Company events
- In office parking

Application question(s):

- Do you have previous experience in the window and door industry?

Language:

- Russian or Ukrainian (required)

Work Location: In person

📌 Operations & Office Coordinator (Windows & Doors Industry) (Concord)
🏢 Total Home Windows and Doors
📍 Concord