Lead global knowledge governance and training initiatives while improving employee-facing content, readiness, and service team capability.

The Global Knowledge Training and Development Lead supports Global People Services through knowledge management, learning design, and enablement. You will improve content quality, guide content owners, and support adoption of processes, technologies, and service delivery models. The work strengthens employee self-service and operational readiness.

Key Responsibilities:

- Govern employee-facing knowledge content and related processes
- Review assets against quality and accessibility standards
- Conduct audits and manage content lifecycle activities
- Coach authors on knowledge management standards
- Monitor metrics and improve user experience

Requirements:

- Experience in knowledge management, training, or related fields
- Experience maintaining documentation or reference materials
- Experience applying governance and quality review processes
- Robust facilitation, presentation, and communication skills
- Strong organizational and project management skills

Apply your knowledge governance, content quality, and learning expertise to strengthen Global People Services capability worldwide.

📌 Global Knowledge Governance Lead (South-West Oxford)
🏢 Manulife/John Hancock
📍 South-West Oxford