Inside Sales Coordinator

Company: Progressive Industrial Fluids Ltd.

Location: London, Ontario (On-site)

Employment Type: Full-Time, Permanent

Reports To: Leadership Team / Sales Leadership

Compensation & Benefits

Salary: $55,000 to $65,000

Vacation: 2 weeks

Health benefits: eligible after 3 months

RRSP program: eligible after 6 months

About Progressive Industrial Fluids

Progressive Industrial Fluids is a locally owned, family-operated Canadian manufacturing company based in Southwestern Ontario. We design, manufacture, and distribute industrial fluids and specialty chemical products that support critical industries across Canada.

Built from the ground up, Progressive has grown through a strong focus on process, quality, and doing things the right way. We take pride in producing true Canadian-made products, supporting local jobs, and maintaining hands-on ownership involvement in the business.

Over the past several years, we’ve intentionally invested in building a process-driven organization. From documented procedures and quality controls to ERP integration through Odoo, our systems are designed to support scale, consistency, and continuous improvement. These foundations give us significant room to grow — and we are now poised for the next phase of expansion.

We believe great companies are built by great people. As we grow, we are focused on surrounding ourselves with high-calibre team members who care about their work, take ownership, and want to help build something lasting. We value accountability, responsiveness, respect, and collaboration, and we believe strong leadership and clear processes allow people to do their best work.

Joining Progressive Industrial Fluids means becoming part of a team that is building for the long term — where contributions matter, improvements are encouraged, and success is shared.

The Role

The Inside Sales Coordinator – Sales Development Program is designed for someone who wants to build a career in industrial sales but understands that becoming an effective salesperson starts with understanding the business behind the sale.

For approximately the first three to four months, you will work from our London facility and take responsibility for the day-to-day Inside Sales Coordinator function. You will enter and manage customer orders, prepare quotations, communicate with customers, support our outside sales team, coordinate with logistics and production, maintain information in Odoo, and help keep customer requirements moving through the business.

At the same time, you will be learning how Progressive operates from the inside out.

You will develop practical knowledge of our products, customers, pricing, manufacturing processes, logistics, order flow, technical resources and internal systems. You will see what happens after a salesperson makes a commitment to a customer and learn what information our production, logistics, purchasing and technical teams need in order to execute successfully.

We believe this operational understanding creates better salespeople.

Rather than putting someone on the road and expecting them to learn the business from a distance, this position gives you the opportunity to understand how Progressive actually works before beginning to represent the company in the field.

Throughout the development period, your responsibilities will gradually expand beyond the order desk. You will begin participating in quote follow-up, customer conversations, account reviews, opportunity identification, product discussions and sales activity. You will work with members of the sales team, learn how we approach existing and prospective customers, and begin developing the commercial and technical knowledge required to manage a sales territory.

This position is intentionally designed as a pathway into an outside sales role. Successful completion of the development period will depend on your ability to learn the Inside Sales Coordinator position, demonstrate strong judgement and customer communication, build appropriate product and business knowledge, and show that you are ready to represent Progressive independently with customers.

During approximately the final 30 days of the Inside Sales Coordinator assignment, you will also be responsible for helping train the individual who will take over the coordinator position. A successful transition means not only being ready to move forward yourself, but leaving the position organized, documented and in capable hands.

We are looking for someone who wants more than a desk job. We want someone who sees the Inside Sales Coordinator position as an opportunity to learn the business properly, build a strong foundation and prepare themselves for a long-term career in industrial sales.

Sales Development & Transition

The three- to four-month development period will generally progress through several stages.

Learn the Business

During the early portion of the program, your priority will be learning how Progressive operates.

You will become familiar with our product lines, customers, industries, order processes, pricing structures, logistics requirements, production capabilities, technical resources and Odoo workflows.

You will learn how information moves from the customer through sales and into production, purchasing, logistics and accounting, and how decisions made during the sales process affect the rest of the organization.

Own the Inside Sales Coordinator Role

As your knowledge develops, you will take increasing ownership of the Inside Sales Coordinator position.

You will be expected to manage customer inquiries, quotations, order entry, follow-up and internal coordination with increasing independence while maintaining a high level of accuracy, responsiveness and professionalism.





You will become an important connection point between our customers, outside sales representatives and internal operating teams.

Begin Developing as an Outside Sales Representative

Throughout the program, you will gradually become involved in more commercial activity.

This may include reviewing customer purchasing history, following up on quotations, identifying product opportunities, participating in customer discussions, learning prospecting techniques, supporting sales opportunities and accompanying members of the sales team where appropriate.

The objective is to begin developing the confidence, judgement, product knowledge and commercial awareness required to manage customer relationships independently.

Train Your Replacement & Transition to the Sales Team

During approximately the final 30 days of the development period, you will help onboard and train the next Inside Sales Coordinator.

You will teach the processes you have learned, explain key workflows, support their development and help ensure that important customer and internal responsibilities are transferred properly.

Your ability to leave behind a well-organized and capable replacement will be an important part of successfully completing the program and transitioning into outside sales.

Key Responsibilities

Customer Service & Order Desk Ownership

Own the day-to-day operation of the order desk during the sales development period.

Act as a primary point of contact for incoming customer inquiries.

Respond to questions regarding orders, pricing, product availability, delivery timing, documentation and general customer requirements.

Enter customer orders accurately and ensure products, quantities, pricing, delivery requirements and special instructions are properly documented.

Manage order changes, urgent requests and service concerns professionally and with appropriate urgency.

Maintain strong follow-through and ensure customer questions or issues are carried through to resolution.

Communicate clearly and professionally with customers by phone and email.

Escalate technical, quality, pricing or service issues to the appropriate internal team while remaining responsible for closing the communication loop with the customer.

Sales Coordination & Outside Sales Support

Prepare quotations and assist with customer-specific pricing and product information.

Support outside sales representatives with quotations, account information, order history, samples, product documentation and customer follow-up.

Help ensure commitments made by the sales team are translated into clear and executable internal actions.

Maintain accurate sales notes, customer information, quotations and activities within Odoo.

Assist with quote follow-up and prospect progression.

Review customer activity and help identify opportunities requiring additional sales attention.

Support the sales team in keeping opportunities organized and moving forward.

Product & Business Knowledge Development

Develop a strong working knowledge of Progressive’s industrial lubricants, metalworking fluids, cleaners and specialty chemical products.

Learn the common industries, applications and operating environments in which Progressive products are used.

Understand how products are manufactured, packaged, stored and delivered.

Learn how customer requirements affect production scheduling, inventory, logistics and technical support.

Develop an understanding of product documentation, including SDS, technical data sheets and other customer-facing technical information.

Work with experienced team members to understand common customer applications, questions and problems.

Learn when a customer inquiry can be handled directly and when technical expertise is required.

Continuously build the product and industry knowledge necessary to confidently represent Progressive in an outside sales role.

Commercial Awareness & Account Development

Learn how Progressive evaluates pricing, margin and overall account quality.

Review customer purchasing history to identify gaps and opportunities for additional product penetration.

Identify appropriate opportunities for complementary products, alternative solutions or additional applications.

Support the review of dormant and former customers for potential reactivation.

Help identify opportunities generated through quotations, order patterns, customer conversations and account history.

Learn to distinguish between transactional activity and meaningful sales opportunities.

Develop an understanding of how customer retention, account development and new business generation contribute to profitable growth.

Build the commercial judgement required to eventually manage accounts independently.

Outside Sales Preparation

Participate in sales coaching and product training throughout the development period.

Learn Progressive’s approach to customer relationship management, prospecting, opportunity development and account growth.

Observe and participate in customer conversations as appropriate.

Support prospect research and preparation for customer meetings.

Begin developing comfort discussing Progressive products, capabilities and value propositions with customers.

Participate in customer visits or ride-alongs with experienced sales representatives where appropriate.

Learn how to prepare for customer meetings, document follow-up requirements and keep opportunities progressing after a visit.

Demonstrate increasing independence,



confidence and commercial judgement as the program progresses.

Prepare to assume responsibility for an outside sales territory or portfolio of accounts upon successful completion of the development period.

Logistics & Internal Coordination

Work closely with logistics to understand delivery schedules, route planning and customer delivery requirements.

Help align customer expectations with realistic production and transportation capabilities.

Coordinate with production, shipping, purchasing and logistics teams to ensure customer requirements are clearly communicated.

Understand how order size, timing, freight requirements and delivery frequency affect the cost and efficiency of servicing an account.

Ensure rush orders, special requests and delivery concerns are communicated internally in a complete and timely manner.

Learn to make customer commitments with an understanding of their impact on the rest of the organization.

ERP, Documentation & Process Discipline

Maintain accurate customer, quotation, order and activity records within Odoo.

Create and route helpdesk tickets when customer requirements involve technical, quality, formulation, logistics or other internal support.

Ensure customer issues and follow-up requirements are properly documented.

Maintain organized and auditable sales-support records.

Learn and follow Progressive’s documented processes and procedures.

Identify opportunities to improve sales coordination workflows as you gain experience in the position.

Develop disciplined CRM habits that will carry forward into your outside sales role.

Successor Training & Handoff

Help document the processes and practical knowledge required to successfully perform the Inside Sales Coordinator role.

During the final portion of the development period, actively participate in training the incoming Inside Sales Coordinator.

Teach order-entry processes, customer communication expectations, quotation workflows, Odoo practices and internal coordination procedures.

Introduce the incoming coordinator to key internal working relationships and explain how information should move between departments.

Monitor their progress, answer questions and provide practical coaching as they assume greater responsibility.

Ensure outstanding customer requirements, quotations, orders and follow-up activities are clearly transferred.

Leave the Inside Sales Coordinator position organized and functioning effectively before transitioning fully into outside sales.

Who You Are

You are someone who:

· Wants to build a long-term career in sales and is willing to learn the business properly before being sent into the field

· Is genuinely curious about how products, manufacturing, logistics, customers and commercial decisions fit together

· Learns quickly and asks thoughtful questions

· Takes ownership of responsibilities and follows through without needing constant reminders

· Communicates confidently and professionally with customers and coworkers

· Enjoys working with customers and is comfortable developing new relationships

· Can manage multiple priorities while maintaining strong attention to detail

· Understands that accuracy and responsiveness are essential when supporting customers

· Is comfortable working in both an office environment and an industrial manufacturing environment

· Is motivated by growth, responsibility and the opportunity to eventually manage a sales territory

· Is willing to learn technical products and become comfortable discussing their applications

· Can balance customer advocacy with the practical realities of production, logistics, pricing and profitability

· Is coachable and willing to apply feedback

· Is comfortable taking increasing responsibility as their knowledge develops

· Understands that a successful salesperson represents the entire company, not simply the sales department

Qualifications & Experience

Previous experience in customer service, inside sales, sales coordination, business development or another customer-facing role is preferred.

B2B, industrial, manufacturing, chemical, lubricant or distribution experience is an asset but is not required for a strong candidate who demonstrates the ability and desire to learn.

Experience working with quotations, customer orders, CRM or ERP systems is an asset.

Strong written and verbal communication skills.

Strong organizational skills and attention to detail.

Comfortable learning technical products and industrial applications.

Comfortable working with technology and business systems; Odoo experience is an asset but is not required.

Demonstrated ability to manage competing priorities and follow through on commitments.

A valid driver’s licence and the ability to travel for customer visits as the position transitions into outside sales.

Willingness to work on-site in London during the Inside Sales Coordinator development period.

Most importantly, we are looking for someone with the aptitude, work ethic and motivation to develop into a successful outside sales representative. We are more interested in finding someone capable of growing into the opportunity than someone who already knows everything about our industry.

Core Skills & Competencies

Customer Communication

Inside Sales Coordination

Order Management

Sales Development

Relationship Building

Product Knowledge Development

Commercial Awareness

Quotation Management

Account Development

Opportunity Identification

CRM & ERP Discipline

Organization

Attention to Detail

Follow-Through

Problem-Solving

Time Management

Cross-Functional Collaboration

Learning Agility

Initiative

Accountability

Coachability

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Company events
- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Inside Sales Coordinator – Sales Development Program (London)
🏢 Progressive Industrial Fluids
📍 London