Provide excellence in customer service and a first place of contact for client and overseas agents’ inquiries, concerns and complaints. Special attention to key assigned accounts.
Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.
Assist the import/export operation (air, ocean, freight, and sales), ensure accurate processing of paperwork to minimize errors.
Provide shipment information for import/export customers and support the sales department in negotiating rates and quotes for services
Coordinate shipments and send pre-alert notices to customers and related departments as required.
Assist the department manager in the effective maintenance of the companies SOP
Job Types: Full time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Experience:
- international freight forward: 3 years (preferred)
Language:
- English and Chinese (Mandarin or Cantonese) (preferred)
Work Location: In person
📌 Logistics and customer services (Concord)
🏢 Quartz Logistics Toronto
📍 Concord
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