Lead Rental Agent / Front Desk Operations – Car Rental

Job Type: Full-time
Pay: $18–$22/hour based on experience
Location: 5905 104 St NW, Edmonton, AB

Required availability: Weekdays between 7:00 a.m. and 6:00 p.m., and weekends between 8:00 a.m. and 3:00 p.m

Job Overview

We are looking for an experienced, reliable, and highly organized individual to help run the front-end operations of our growing car rental business.

This is not an entry-level counter position. We are looking for someone capable of independently managing the daily front-end rental operation, handling customers professionally, overseeing vehicle check-outs/check-ins, inspections, paperwork, and ensuring smooth day-to-day operations when ownership is off-site.

Previous car rental experience is required, and experience with Avis or Budget is strongly preferred, as it significantly reduces training time.

Responsibilities

- Handle vehicle check-outs and check-ins
- Complete rental agreements and required paperwork
- Perform detailed vehicle inspections before and after rentals
- Record damages, fuel levels, mileage, and vehicle condition
- Coordinate reservations and vehicle availability
- Assist customers with rentals, extensions, and inquiries
- Ensure smooth front desk and operational workflow
- Maintain organized records and documentation
- Handle customer issues professionally and efficiently
- Help maintain vehicle readiness and operational standards
- Take ownership of front-end branch operations when management is off-site

Requirements

- Previous car rental industry experience required
- Avis Budget Group experience strongly preferred




- Strong customer service and communication skills
- Comfortable handling paperwork and computer systems
- Ability to multitask in a fast-paced environment
- Robust organizational and problem-solving skills
- Responsible, dependable, and capable of working independently
- Valid driver’s licence required
- Clean driving record preferred

Ideal Candidate

The ideal candidate is someone who already understands the full rental process from start to finish and can confidently manage front-end operations with minimal supervision.

We are looking for someone who is accountable, professional, detail-oriented, and comfortable taking ownership of daily operations.

What We Offer

- Competitive pay based on experience
- Stable hours and long-term opportunity
- Performance-based wage increases and bonus opportunities
- Opportunity for increased responsibility and career growth
- Smaller team environment with less corporate bureaucracy
- Independent and trusted role within the company
- Potential to grow into a management-level position

Please apply with your resume and include details about your previous car rental experience, especially any experience with Avis, Budget, or similar rental companies.

NOTE: This employment opportunity is with an independently operated Avis Budget Group rental location. We are an independent contractor and not with ABG or any of its affiliates.

Pay: $18.00-$22.00 per hour

Benefits:

- On-site parking

Application question(s):

- Previous Avis & Budget experience

Language:

- Fluent English (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

📌 Lead Rental Agent / Front Desk Operations - Car Rental (Southwest Edmonton)
🏢 Avis Budget Group
📍 Southwest Edmonton