Overview
Our established, friendly dental clinic is seeking a Dental Receptionist/Administrator to join our team. The ideal candidate is someone who has excellent phone and people skills, takes pride in their work, is reliable, appreciated a great team, and makes patient care their priority. We are accepting applicants with all levels of experience, and the pay scale will reflect that. Experience with dental software GOLD is valued but not required (training will be provided). Our work week is Monday to Thursday, and some flexibility is possible with hours.

Responsibilities

- First point of contact (on phone or in person) between the patients and our clinic
- Bridge communication between the patients and the clinical team
- Answer, screen, and route incoming phone calls, email, and text messages
- Book, confirm, reschedule, or cancel patient appointments using computerized practice management software
- Optimize schedules, fit in emergencies, and fill last minute cancellations from the wait list
- Manage the business and billing operations of the practice
- Verify patient insurance coverage nd collect co-pays, balances, or payments
- Complete, submit, and track dental insurance claims and billing statements
- Manage patient records accurately using dental software GOLD
- Preauthorize treatment with insurance companies
- Provide patient clarification on costs and treatment plans
- Update patient records, medical histories,



and personal details
- Maintain strict data privacy and confidentiality
- Handle incoming/outgoing mail, x-rays, specialist referrals, and front office inventory
- Maintain a clean, organized, and welcoming environment at all times
- Ensure a superior patient experience, and ensure patients feel welcomed into the clinic

Requirements

- Minimal high school diploma or equivalent, and preferred formal certificate, diploma, or technical program in medical/dental office administration
- Criminal Records Check/Clearance
- Proficiency in dental management software Gold (training provided)
- Working knowledge of dental terminology, procedures, and billing code basics
- Fast and accurate typing and general bookkeeping/cash handling skills
- Ability to work efficiently in a quick-paced environment while maintaining attention to detail
- Exceptional verbal and written communication skills
- Strong customer service and empathy when dealing with nervous or in-pain patients
- Multitasking, time management, and organization to juggle phones, walk ins, and schedules simultaneously
- Professional demeanor, reliability, and attention to detail to prevent billing or scheduling errors
- Commitment to adhering to safety standards and infection control protocols

Pay: $24.00-$38.00 per hour

Expected hours: 28.0 – 32.0 per week

Work Location: In person

📌 DENTAL RECEPTIONIST/ADMINISTRATOR (Southeast Calgary)
🏢 Urban Dental
📍 Southeast Calgary