Position Summary

The Kingbridge Centre, a premier hospitality, hotel and conference destination, is seeking a service-oriented and adaptable Food & Beverage Server to deliver exceptional dining and beverage experiences to guests.

Reporting to the Food & Beverage Supervisor, Manager or lead, the Food & Beverage Server is responsible for providing professional and efficient food and beverage service across the Centre's dining room, lounge, patio, banquet facilities, meeting rooms, and other designated service areas.

The position is responsible for all aspects of the service process, including preparing service areas, welcoming and assisting guests, taking and processing orders, serving food and beverages, maintaining cleanliness and presentation standards, processing payments where applicable, and completing post-service duties.

The successful candidate must demonstrate strong interpersonal and communication skills, attention to detail, teamwork, flexibility, and the ability to maintain established hospitality, food safety, and service standards in a dynamic environment.

Essential Duties and Responsibilities

Guest Service & Food and Beverage Operations

- Welcome and serve guests in a professional, courteous, and timely manner, ensuring a positive dining experience.
- Take accurate food and beverage orders, communicate menu selections, daily specials, ingredients, and available options, and accommodate guest preferences and dietary requests.
- Enter orders and modifications accurately into the designated Point of Sale (POS) system and communicate requests to the appropriate kitchen or bar personnel.
- Serve food and beverages according to established presentation, timing, and departmental service standards.
- Monitor guest satisfaction, respond to requests and concerns, and escalate complaints or service issues to the appropriate Supervisor or Manager when necessary.
- Maintain awareness of food allergies and dietary restrictions, ensuring relevant information is accurately communicated to kitchen personnel.
- Clear used dishes, glassware, and cutlery promptly and reset tables according to established standards.

Dining Room, Banquet & Event Operations

- Prepare, set up, maintain, and restore dining rooms, lounges, patios, and meeting spaces according to departmental standards and event requirements.
- Set tables, arrange furniture, prepare service stations, and ensure all required supplies, linens, cutlery, china, glassware, and condiments are available.
- Review applicable function sheets and Banquet Event Orders (BEOs) to understand event requirements, guest counts, room layouts, timelines, and assigned service responsibilities.
- Provide food and beverage service for plated meals, buffets, receptions, coffee breaks, meetings, and private functions.
- Coordinate with kitchen personnel, banquet colleagues, and other departments to support the timely and efficient delivery of service.
- Ensure all assigned event spaces are cleared, cleaned, and restored following service.

Bar & Beverage Service

- Cross-train in bartending duties and provide bar service when assigned and appropriately trained.
- Assist with the setup, stocking, maintenance, and breakdown of banquet bars and designated beverage stations.
- Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, presentation standards, and Smart Serve guidelines.
- Maintain adequate supplies of beverages, glassware, ice, garnishes, mixers, and other bar essentials.
- Monitor guest consumption and identify signs of intoxication, refusing or discontinuing alcohol service when required and notifying the appropriate Supervisor or Manager.

POS, Payments & Transaction Handling

- Accurately enter orders, modifications,



and applicable charges into the POS system (Micros.
- Process guest payments using approved payment methods and follow established credit card authorization and transaction procedures.
- Ensure guest bills are accurate and report transaction discrepancies, payment issues, or system malfunctions to management.
- Complete assigned cash-out, reconciliation, and shift-closing procedures in accordance with departmental requirements.
- Maintain the security and appropriate handling of cash, payment terminals, and transaction materials.

Cleaning, Sanitation & Departmental Organization

- Maintain clean, organized, and hygienic work areas before, during, and after each service period.
- Ensure tables, chairs, counters, floors, service stations, and guest areas remain free of food debris, spills, garbage, and other obstructions.
- Polish and inspect cutlery, china, and glassware to ensure they are clean and presentable before use or storage.
- Properly transport used dishes and service items to designated dishwashing and collection areas.
- Complete assigned cleaning duties, including sweeping, vacuuming, mopping, dusting, sanitizing surfaces, and cleaning service equipment.
- Replenish and organize service supplies and ensure all assigned areas are left clean and ready for subsequent service periods.

Workplace Health, Safety & Food Safety

- Comply with all applicable food safety, sanitation, occupational health and safety requirements, and company policies.
- Use proper lifting, carrying, pushing, and pulling techniques when handling trays, tables, chairs, beverage supplies, and other equipment.
- Promptly report workplace injuries, incidents, hazards, equipment malfunctions, and unsafe conditions to the appropriate Supervisor or Manager.
- Maintain clear walkways and work areas and follow established emergency and workplace safety procedures.

Teamwork, Communication & Professional Conduct

- Work cooperatively with Food & Beverage colleagues, kitchen personnel, conference services, and other departments to support effective service delivery.
- Communicate clearly and professionally regarding guest requests, order changes, dietary requirements, service delays, and operational concerns.
- Follow reasonable instructions provided by Supervisors and Managers.
- Assist colleagues during busy service periods and demonstrate flexibility in supporting different service areas and operational requirements.
- Participate in departmental meetings, service briefings, and mandatory training as required.
- Report to work on time, prepared to commence assigned duties, wearing the prescribed clean and well-maintained uniform and meeting established grooming standards.
- Maintain skilled conduct and comply with all company and departmental policies, procedures, and standards.

Additional Responsibilities

- Assist with special events, seasonal programming, and departmental initiatives as required.
- Perform other duties reasonably related to the position and consistent with operational requirements.

Specifications & Qualifications

- Previous food and beverage, restaurant, hotel, or banquet service experience is considered an asset.
- Smart Serve certification is mandatory for employees serving alcoholic beverages.
- Strong interpersonal, customer service, and communication skills.
- Basic knowledge of food and beverage service principles.




- Ability to learn and operate the Centre's POS system and payment processing technology.
- Ability to read and understand menus, function sheets, BEOs, and written and verbal instructions.
- Knowledge of food safety, sanitation, and appropriate service practices, or willingness to complete required training.
- Demonstrated reliability, adaptability, attention to detail, and ability to work effectively in a team-oriented environment.
- Ability to exercise sound judgment when responding to guest concerns and challenging service situations.

Working Conditions

- The position operates on a rotating schedule within a seven-day workweek and may include early mornings, afternoons, evenings, weekends, statutory holidays, and special holiday periods.
- Shifts may begin as early as 6:00 a.m. and conclude as late as approximately 11:00 p.m., depending on operational requirements.
- Flexibility is required to support changing business volumes, event schedules, and service requirements.
- Work is primarily indoors in heated and air-conditioned facilities, with some seasonal outdoor patio service, weather permitting.
- The position operates in a fast-paced hospitality environment where guest volumes, event requirements, and service priorities may fluctuate.
- Operational changes, including event cancellations or revised business requirements, may affect scheduled duties and hours, subject to applicable legislation and employment agreements.

Physical Requirements

- Ability to stand and walk for extended periods throughout scheduled shifts.
- Frequent bending, reaching, stretching, carrying, and moving between service areas.
- Ability to carry trays, dishes, glassware, cutlery, and beverage supplies.
- Ability to lift and carry items weighing up to approximately 20 lbs as part of regular duties, including occasional handling of tables, chairs, and beverage supplies.
- Ability to push and pull service equipment and carts as required.
- Ability to perform routine cleaning duties, including sweeping, vacuuming, mopping, dusting, and sanitizing work areas.

Mental & Cognitive Requirements

- Ability to memorize and communicate menu items, ingredients, beverage selections, and daily specials.
- Ability to maintain concentration and accuracy when processing orders, handling transactions, and managing multiple guest requests.
- Ability to prioritize tasks, manage competing demands, and maintain professionalism in a rapid-paced environment.

Disclaimer

As part of our commitment to improving efficiency and consistency in our recruitment processes, The Kingbridge Centre may utilize Artificial Intelligence (A.I.) tools to assist with certain stages of the hiring process for this role. These tools may be used to support tasks such as assisting with preliminary screening.

All hiring decisions, including candidate selection and final evaluations, are made by human hiring managers. The use of A.I. does not replace human judgment and is only intended to support our recruitment team in administering the process.

The Kingbridge Centre remains committed to fair, equitable, and unbiased hiring practices and complies with all applicable employment and human rights legislation.

The Kingbridge Centre is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace and welcome applications from individuals of all backgrounds, experiences, and abilities.

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Benefits:

- Company events
- On-site gym
- On-site parking

Ability to commute/relocate:

- King City, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work evening and nights?

Experience:

- Serving: 1 year (required)

Work Location: In person

📌 Food & Beverage Server (Evening& Nights Only) (King City)
🏢 The Kingbridge Centre
📍 King City