Overview

The Resort Spa Manager reports to the Spa General Manager, leads daily spa operations, supports a welcoming guest experience, and coordinates service delivery with resort colleagues. This role combines hospitality leadership, team supervision, guest services, and operational planning to help the spa run smoothly and consistently.

Responsibilities

- Supervise spa staff, coordinate schedules, support onboarding, and contribute to human resources activities.
- Oversee guest services and front desk operations, ensuring attentive customer service and qualified phone etiquette.
- Monitor budgets, track operational needs, and coordinate resources to support efficient spa operations.
- Maintain service standards, resolve guest concerns, and collaborate with resort teams to improve the guest experience.

Your impact:



Clear coordination helps guests enjoy seamless spa visits and enables colleagues to deliver consistent service.

Qualifications

Required: Practical leadership, supervising, customer service, guest services, budgeting, and communication skills support effective daily operations and team coordination. Preferred: Hotel experience, hospitality knowledge, front desk familiarity, human resources exposure, and bilingual or multilingual abilities can strengthen guest interactions and collaboration across a diverse resort team.

Pay: $85,000.00-$95,000.00 per year

Work Location: In person

📌 Resort Spa Manager (Canmore)
🏢 Lecours Wolfson Hospitality Recruitment
📍 Canmore