Overview

Tactical Security Guard – Retail Environment

Job Description

Onyx Guard Services Inc. is seeking professional, reliable, and observant Tactical Security Guards to provide security services at retail locations located in the downtown area of Toronto.

The successful candidate will be responsible for maintaining a safe, secure, and welcoming shopping environment for customers, employees, and visitors. This position requires a solid security presence, excellent communication skills, sound judgment, and the ability to respond professionally to challenging situations.

Duties and Responsibilities

- Maintain a visible and professional security presence throughout the retail location to deter theft, shoplifting, unauthorized access, and disruptive behaviour.
- Monitor customer activity and remain alert to suspicious behaviour, potential theft, and security concerns.
- Conduct regular patrols of the sales floor, entrances, exits, and other assigned areas.
- Assist in preventing shoplifting and merchandise theft by maintaining a visible security presence and following established store procedures.
- Respond calmly and professionally to disturbances, aggressive customers, suspected theft, and emergency situations.
- Assist store management and employees when security-related concerns arise.
- Work alongside Loss Prevention Officers when required, providing assistance while following established procedures.
- Use effective verbal de-escalation techniques to manage conflicts and prevent situations from escalating.
- Monitor entrances and exits to help prevent unauthorized removal of merchandise and other security concerns.
- Immediately report suspicious activity, security incidents, and emergencies to store management, Onyx Dispatch, or emergency services as appropriate.
- Complete accurate and detailed daily activity reports and incident reports.
- Follow all store security procedures, emergency protocols, and Onyx Guard Services Inc. policies.




- Maintain a professional appearance and ensure all required tactical uniforms and security equipment are worn correctly.
- Provide courteous and professional assistance to customers when appropriate.

Required Skills and Qualifications

- Valid Ontario Security Guard Licence.
- Strong communication and interpersonal skills.
- Excellent observation skills and situational awareness.
- Ability to remain calm, confident, and professional under pressure.
- Strong conflict resolution and verbal de-escalation skills.
- Ability to interact respectfully with customers, store employees, and members of the public.
- Good report-writing abilities and basic computer skills.
- Dependable, punctual, and able to follow instructions and established security procedures.
- Ability to stand and patrol for extended periods while maintaining an attentive security presence.
- Ability to work independently and as part of a retail security team.

Preferred Qualifications

- Previous experience providing security in retail stores, supermarkets, shopping centres, or other busy public environments.
- Experience working as a Tactical Security Guard.
- Knowledge of retail theft prevention and loss prevention procedures.
- Training in use of force, conflict management, and de-escalation.
- First Aid and CPR certification.
- Previous law enforcement or related security experience.

Our Expectations

At Onyx Guard Services Inc., we expect our Tactical Security Guards to demonstrate professionalism, integrity, reliability, and sound judgment at all times.

The ideal candidate understands that retail security is about more than preventing theft. It involves protecting employees and customers, maintaining a safe shopping environment, identifying potential security risks, and responding professionally to challenging situations.

Our guards must be approachable, alert, and confident while maintaining a strong security presence without interfering with the customer's shopping experience.

Pay: $17.95-$19.00 per hour

Benefits:

- Adaptable schedule

Work Location: In person

📌 Tactical Security Guard (Toronto)
🏢 Onyx Guard Services
📍 Toronto