Overview

Are you passionate about automobiles, customer service, and creating a memorable experience? We are seeking a highly organized and energetic Automotive Delivery Specialist to join our team.

This is more than just handing over keys—you will be the final point of contact, ensuring a seamless and exciting transition for our customers into their new or pre-owned vehicle, all within our brand-new, state-of-the-art delivery showroom. You are the key coordinator who brings the entire sales and service process to a perfect conclusion.

Key Responsibilities

1. Delivery Coordination & Scheduling

- Serve as the central liaison between the Sales, Service, and Detailing Departments.
- Coordinate the delivery schedule to ensure all vehicles are prepped, fueled, detailed, and ready on time for the customer’s scheduled appointment.
- Monitor vehicle status (e.g., final service checks, accessory installation, and detailing) to proactively address any delays.

2. The Delivery Experience

- Greet customers in our dedicated delivery showroom and make them feel welcome and excited.
- Conduct a thorough, professional, and engaging feature walk-through of the customer's new vehicle (technology, safety features, infotainment, navigation, etc.).
- Personalize the experience to the customer's technical comfort level and specific vehicle needs.
- Resolve any final vehicle presentation issues immediately to ensure 100% customer satisfaction.





3. Post-Delivery Follow-Up

- Perform a brief follow-up call/email within 24-48 hours of delivery to answer any questions and ensure a positive start to their ownership experience.
- Encourage customers to complete online satisfaction surveys based on their delivery experience.

Qualifications & Skills

- 1+ years of experience in customer service, hospitality, automotive sales, or a related field preferred.
- Exceptional organizational and time management skills with a keen eye for detail.
- Excellent communication and interpersonal skills—must be articulate, friendly, and patient.
- Professional demeanor and polished presentation suitable for a high-end customer environment.

Why Join Us?

- Work in a brand new, modern facility designed for an optimal customer experience.
- Competitive compensation package (salary plus performance incentives).
- Comprehensive benefits package (Health, Dental, Vision).
- Opportunity to be the face of our dealership and directly influence customer satisfaction and loyalty.
- Ongoing training and professional development.

Ready to be the highlight of a customer's day? Apply now!

Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Perks:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Work Location: In person

📌 Delivery Specialist (Ottawa)
🏢 Capital Dodge Chrysler Jeep
📍 Ottawa