Job Summary

This is a senior, multi-functional role responsible for the smooth operation of our office, supporting our leadership team, and contributing to customer service, employee experience, and internal systems. The ideal candidate is highly organized and proactive, someone who thrives in a fast-paced environment and enjoys wearing multiple hats.

Responsibilities

Office Operations & Administration

- Oversee daily office operations including reception, mail, and general administration
- Answer phones and direct queries to appropriate FERO team member
- Serve as the first point of contact for visitors, customers, and service providers
- Coordinate vendors, deliveries, and service appointments
- Manage office supplies, equipment, and workspace needs
- Support onboarding logistics including workspace setup and equipment coordination
- Oversee office improvement initiatives and workspace planning
- Coordinate contractors for repairs, upgrades, and maintenance

Executive & Leadership Support

- Provide administrative support to senior leadership and Principals
- Manage calendars, scheduling, and meeting coordination
- Prepare, organize, and edit documents and communications
- Coordinate travel arrangements and expense tracking
- Handle confidential information with discretion and professionalism

Human Resources & People Operations Support

- Support day-to-day HR coordination in collaboration with leadership
- Assist with recruitment, interview coordination, and candidate communications
- Coordinate onboarding and offboarding processes
- Track attendance, training, certifications, and compliance requirements
- Assist with HR documentation, policies, and reporting
- Respond to employee inquiries related to policies, vacation, and general matters
- Escalate sensitive or complex issues appropriately
- Coordinate team-building events, staff functions, and employee recognition programs and milestone tracking

Operational & Sales Administrative Support





- Coordinating packing slips
- Sending customer shipping notifications
- Customer and driver support for freight and shipping inquiries
- Assisting with customer inquiries
- Providing customers with product quotes and orders

Marketing & Business Support

- Maintain marketing lists and business developments processes
- Coordinate webinars, presentations, and internal communications

Technology & Systems

- Support HR and office-related software systems
- Coordinate IT setup and access for employees
- Assist with maintaining organized digital and physical records

Qualifications

- 5+ years’ experience as an office manager, executive assistant, or in a similar senior administrative or operations role
- Exceptional attention to detail and reliable follow-through
- A proactive, solution-oriented approach; you spot what needs doing and act without waiting to be asked
- Excellent customer service and communication skills, with the confidence to work with people at every level
- Strong organization and the ability to manage competing priorities independently in a fast-paced environment
- Sound judgment and discretion with confidential information
- Comfort with technology and learning current software systems
- Experience supporting HR or people operations is an asset
- Experience in manufacturing is an asset

Why work for us?

FERO is a dynamic, mid-sized engineering, design, and manufacturing company in Edmonton. Since 1985, we’ve specialized in high-performance structural connections for construction projects across North America. Our products support architects and engineers in achieving stringent energy code requirements and sustainability certifications such as Passive House, LEED, and Green Building. We take pride in our long-standing technical expertise, continuous innovation, and a collaborative, family-friendly workplace culture.

Pay: From $65,000.00 per year

Benefits:

- Dental care
- Extended health care
- RRSP match

Work Location: In person

📌 Senior Office Administrator (Edmonton)
🏢 FERO
📍 Edmonton