As a Customer Assistant, you’ll support customers with clear, courteous service, respond to questions, and help them find suitable products or solutions. You’ll contribute to a welcoming experience while supporting smooth day-to-day operations and keeping customer information accurate.
Responsibilities
- Assist customers in person and by phone, using skilled phone etiquette and clear communication in English; Spanish or another language can help you serve multilingual customers.
- Answer questions, identify customer needs, and use sound analysis to guide helpful recommendations.
- Support sales by explaining relevant options and suggesting appropriate add-ons or upgrades through considerate upselling.
- Complete data entry accurately and share useful updates with colleagues. Your impact:
attentive service helps customers make informed choices and enables colleagues to follow up effectively.
- Process customer sales
- Assist with ordering inventory.
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Skills
Required: Clear communication, customer service, professional phone etiquette, accurate data entry, and practical analysis skills support responsive assistance and reliable records. Preferred: Sales experience, confidence with appropriate upselling, and bilingual or multilingual communication—including French and English—can help you connect with a broader range of customers and tailor recommendations to their needs.