About Oliver Solutions

At Oliver Solutions, we develop and deliver professional education and certification programs that help individuals advance their careers.

We're entering a period of growth and transformation, embracing a more entrepreneurial, startup-minded approach to how we work, innovate, and build our teams.

We're looking for people who are curious, resourceful, and take ownership of their work. People who don't just complete tasks, but look for ways to improve how things are done.

The Opportunity

We're looking for a Student Experience Representative to join our team and help deliver an exceptional experience to students across our learning and certification programs.

As a key point of contact for our students, you'll help them navigate their learning journey, troubleshoot challenges, and get the support they need to succeed. You'll also play an important role in supporting online examinations and maintaining the integrity of our certification processes.

This is a hands-on, customer-facing role where you'll develop a strong understanding of our products, platforms, and day-to-day operations.

Beyond delivering great support, we value individuals who bring fresh perspectives, embrace technology, and proactively identify opportunities to improve the way we work.

As our business continues to evolve, there may be opportunities to contribute to new initiatives, take on additional responsibilities, and grow within the organization based on individual strengths, performance, and business needs.

What You'll Do

Support Our Students

- Respond to student inquiries through phone, email, and other support channels.
- Assist with course registrations, account access, learning materials, examinations, billing, and technical inquiries.
- Troubleshoot issues, investigate problems, and follow through to resolution.
- Provide clear, professional, and empathetic support, including when navigating challenging situations.
- Maintain accurate records of student interactions and follow established procedures.

Support Exam Proctoring & Compliance

- Monitor and review online certification examinations to ensure compliance with established exam rules, policies, and procedures.
- Review recorded exam sessions, identify potential irregularities or violations, and document findings accurately.
- Assist students with exam setup, technical troubleshooting, and proctoring-related inquiries.
- Escalate suspected compliance issues or unusual exam activity in accordance with established protocols.
- Maintain accurate examination records while ensuring confidentiality, fairness, and the integrity of the certification process.





Develop Product and Operational Knowledge

- Build a strong understanding of our learning platforms, certification programs, and student journeys.
- Work collaboratively with internal teams to resolve issues and improve the student experience.
- Identify recurring questions, challenges, and opportunities to improve our processes.

Contribute to Continuous Improvement

- Take initiative in identifying opportunities to make existing processes simpler, faster, and more effective.
- Leverage technology, including AI and digital tools, to support problem-solving and productivity.
- Share ideas and feedback that help improve our products, services, and internal workflows.

What We're Looking For

We're looking for individuals who take pride in their work, enjoy solving problems, and are motivated to learn.

You'll thrive here if you:

- Take ownership. You follow through on commitments, take accountability, and care about delivering quality work.
- Are a self-starter. You're resourceful, comfortable figuring things out, and know when to ask questions or seek support.
- Are detail-oriented. You can carefully review information, recognize inconsistencies, and apply policies consistently while exercising sound judgment.
- Are naturally curious. You want to understand how things work and aren't afraid to explore better ways of doing them.
- Are tech-savvy. You're comfortable learning new systems and leveraging digital tools to work effectively.
- Communicate effectively. You listen carefully, explain information clearly, and approach others with patience and professionalism.
- Are adaptable. You're comfortable working in an evolving setting, managing changing priorities, and learning along the way.
- Have a growth mindset. You're open to feedback, eager to develop current skills, and willing to take on new challenges.

Qualifications

What You'll Bring

- Post-secondary education (college diploma or university degree) in business, education, communications, technology, or a relevant experience.
- Strong verbal and written communication skills in English.
- Excellent customer service and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple inquiries and priorities in a fast-paced environment.




- Comfort navigating web-based applications, digital platforms, and common office software.
- Ability to follow established policies and procedures, exercise sound judgment, and handle sensitive information confidentially.
- Ability to work independently while collaborating effectively with a team.

Nice to Have

- Previous experience in customer service, technical support, education, or a related field.
- French-language proficiency.
- Experience with online exam proctoring, compliance monitoring, quality assurance, or reviewing examination recordings.
- Familiarity with learning management systems (LMS), CRM platforms, or customer support tools such as Zendesk.
- Hands-on experience using AI tools (e.g., ChatGPT, Claude) for problem-solving, research, workflow improvement, or automation.
- Experience with more advanced AI applications, such as prompt engineering, structured workflows, or building AI-assisted solutions.
- Experience contributing to process improvements, independent projects, or cross-functional initiatives.

Why Join Oliver Solutions?

We're building a culture that values initiative, collaboration, continuous learning, and people who take ownership of what they do.

As we continue to evolve, we're looking for team members who are excited to contribute, embrace recent technologies, and help shape how we work.

You'll gain firsthand exposure to our products, customers, and operations, with opportunities to develop new skills and contribute to initiatives beyond your immediate responsibilities as business needs evolve.

We believe great ideas can come from anyone, regardless of their role or tenure.

Tell Us More About You

We recognize that a résumé doesn't always capture everything someone can bring to a team.

Along with your application, we encourage you to share any additional experiences, skills, or projects you feel are relevant. This might include independent initiatives, examples of problems you've solved, AI or technology projects, process improvements, or other accomplishments you're proud of.

We're interested in learning not just what you've done, but how you think, approach challenges, and contribute.

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Oliver Solutions is an equal opportunity employer. We welcome applications from candidates with diverse backgrounds and experiences.

Pay: $45,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Student Experience Representative (Toronto)
🏢 Oliver's Publishing
📍 Toronto