About Us:
Smart Connect Inc. is a leading provider of integrated security solutions, including CCTV surveillance, access control systems, alarm systems, and data networking services. We are committed to delivering exceptional service and support to our clients across residential, commercial, and industrial sectors.

Job Summary:
We are seeking a skilled and motivated User Support Technician to join our growing technical support team. This role involves assisting customers both remotely and onsite with the installation, configuration, and troubleshooting of software and security systems. You will also work closely with our monitoring center to resolve network issues and implement software improvements.

Key Responsibilities:

- Provide remote and on-site support for customers using software for CCTV, access control, alarm, and data networking systems.
- Install, configure, and troubleshoot software applications such as SADP, HIK-Connect, IVMS, Kantech suite, and related platforms.
- Support and troubleshoot customers' IP phone management platforms and Cloud PBX systems.
- Utilize tools like Remote PC, Any Desk, and TeamViewer to access and manage client systems.
- Diagnose and resolve network-related issues, including configuration and connectivity problems.




- Collaborate with our monitoring center team to identify and implement network or software upgrades and fixes.
- Maintain accurate documentation of support cases and customer interactions.

Qualifications:

- Strong understanding of networking concepts and IP-based systems.
- Experience with CCTV software (e.g., IVMS, HIK-Connect) and tools (e.g., SADP, Batch Configuration).
- Proficiency in troubleshooting IP phones and remote desktop platforms.
- Familiarity with cloud-based telephony systems like Cloud PBX is a plus.
- Ability to work independently and communicate clearly with clients and internal teams.
- Solid problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Customer-focused with a calm and professional approach to resolving issues.
- A valid driver’s license and willingness to travel for onsite support when required.

Why Join Smart Connect?

- Competitive salary and benefits.
- Friendly and supportive work environment.
- Opportunities for training and career advancement.
- Work with cutting-edge technologies in a fast-growing industry.
- Company vehicle or mileage reimbursement (where applicable).

Pay: $22.50-$24.50 per hour

Benefits:

- Company events
- Flexible schedule
- On-site parking

Work Location: In person

📌 User Support Technician (Full-Time) (Mississauga)
🏢 Smart Connect
📍 Mississauga