*Part-time to full-time – hours will vary based on claim volume

About the Position

Kanellos Consulting is looking for a capable, organized and detail-oriented individual to join our growing Contents Claims division.

Direct restoration or contents claims experience is not required. We are willing to train the right person, but we are looking for someone who brings strong transferable skills and has the ability to learn a specialized position.

This is an insurance claims role supporting residential and commercial property losses involving fire, water, smoke and other types of damage.

The position will initially focus on contents inventory processing, reviewing and cleaning up inventories, working within Encircle, product identification and research, and helping move claim files toward completion.

As you develop, the role can grow to include replacement-cost research and pricing, onsite contents inventory work and greater responsibility within the claims process.

What You Will Be Doing

- Reviewing, organizing and cleaning up contents inventories

- Working within Encircle to update and complete inventory information

- Reviewing and improving item descriptions

- Checking quantities, room information and inventory details

- Identifying household contents, brands, models and product types

- Researching products and current Canadian retail information

- Organizing large inventories and helping move files toward completion

- Assisting with quality control and final inventory review

- Supporting the completion of insurance contents reports

As you develop, you may also assist with:

- Replacement-cost research and pricing

- Finding like-kind-and-quality replacement items

- Attending residential and commercial property losses

- Photographing and documenting contents room by room





- Creating onsite inventories using Encircle

- Assisting with salvageability and restoration assessments

Background That Could Be a Good Fit

Previous experience in any of the following may be helpful:

- Retail or product sales

- Product pricing or research

- Inventory management

- Purchasing or procurement

- E-commerce

- Automotive parts or product knowledge

- Insurance or claims administration

- Office or administrative work involving detailed files

- Customer service

- Restoration or construction-related work

- Merchandising

The most significant thing is that you are comfortable learning about a very wide range of household and commercial items and can recognize, research and accurately describe what you are looking at.

Who We Are Looking For

We are looking for someone who is:

- Very detail-oriented and organized

- Comfortable with computers and learning new software

- Good at internet and product research

- Familiar with common household items, products and brands

- Comfortable working with numbers and large amounts of information

- Able to problem-solve rather than guess

- Comfortable asking questions when unsure

- Professional and able to communicate well with different people

- Reliable and able to work independently once trained

- Interested in learning a specialized field and growing with the position

This is not a cookie-cutter job. Every claim is different and the successful candidate will need to think,



learn and adapt as different situations arise.

Training

The successful candidate will receive hands-on, on-the-job training and will work closely with an experienced Contents Claims Specialist with almost three decades of industry experience.

You will gradually learn Encircle, contents inventory procedures, item descriptions, product research, inventory review and, as you develop, replacement-cost pricing and other parts of the claims process.

Work Environment

The position includes both computer-based work and field work.

Field assignments may include fire- and smoke-damaged properties, water losses and active restoration environments.

Some work may be completed remotely depending on training, workload and operational requirements.

Compensation and Hours

- $23.00 per hour

- Part time to full-time depending on claim volume

- Hours may vary from week to week

- Overtime opportunities may be available during busier periods

- Business mileage reimbursed when applicable

- Benefits eligibility subject to applicable requirements

Career Development

For the right person, this position can develop from inventory and claim-processing support into replacement-cost pricing and eventually a full Contents Claims Specialist role.

If you enjoy research, problem-solving, learning about products and working in a position where every file is different, this can become an interesting and rewarding career.

A cover letter is not required, but feel free to briefly explain why you believe your background would be a good fit for this type of work.

Pay: From $23.00 per hour

Education:

- Secondary School (required)

Licence/Certification:

- Driver's Licence and access to a reliable insured vehicle (required)

Work Location: In person

📌 Contents Claim Assistant / Trainee (Ottawa)
🏢 Kanellos Consulting
📍 Ottawa