Sales & Retention Team Lead

Employment Type: Contractual
Experience Required: 7–10 Years
Location: Canada (Must have a permanent Canadian Citizenship/ Work Visa Authorization)
Work Arrangement: 100% Remote
Industry: Healthcare / Telehealth / Retail / E-commerce
Preferred Locations: Moncton, Saint John, Fredericton (New Brunswick) and Halifax (Nova Scotia), Canada
Client Base: United States
Number of Openings: 1

Job Overview

We are looking for experienced and results-driven Sales & Retention Team Leads to manage and motivate outbound sales teams supporting our US-based clients across the Healthcare, Telehealth, Retail, and E-commerce industries.

The ideal candidate will have 7–10 years of overall professional experience, with solid expertise in outbound sales, customer retention, call center operations, team leadership, and performance management.

The successful candidate will be responsible for driving sales performance, improving customer retention, maximizing revenue, managing team productivity, and ensuring exceptional customer experiences.

Important Eligibility Requirement:

- Candidates must be permanent residents of Canada with Canadian citizenship.
- Must be currently residing in one of the specified hiring locations.
- Must be legally authorized to work in Canada.
- This is a 100% remote contractual opportunity supporting US-based clients.

Key Responsibilities

1. Team Leadership & Sales Operations

- Lead, manage, and motivate a team of outbound sales representatives to achieve daily, weekly, and monthly sales targets.
- Oversee the daily operations of an outbound sales and call center team.
- Monitor team performance, sales productivity, conversion rates, and call quality.
- Develop and implement sales strategies to improve customer engagement and revenue generation.
- Ensure adherence to company policies, sales procedures, approved scripts, and quality standards.
- Coordinate staffing, daily assignments,



and campaign priorities.
- Monitor agent adherence, call productivity, and schedule compliance.

2. Sales Performance & Target Achievement

- Drive the team to meet or exceed assigned sales quotas and revenue objectives.
- Monitor individual and team KPIs, including calls made, conversion rates, leads generated, and sales closed.
- Identify performance gaps and implement corrective action plans.
- Conduct daily sales huddles and regular performance reviews.
- Establish clear sales objectives and track progress toward targets.
- Prepare sales performance reports and present results to management.
- Recognize high performers and support underperforming team members.

3. Coaching & Team Development

- Coach and mentor outbound sales representatives to improve their selling capabilities.
- Conduct regular one-on-one sessions, performance evaluations, and team training.
- Identify skill gaps and develop individualized improvement plans.
- Conduct call listening and provide real-time feedback on sales calls and customer interactions.
- Improve objection handling, negotiation, and closing techniques.
- Promote accountability, teamwork, and continuous learning.
- Support employee engagement, retention, and professional growth.

4. Lead Generation & Customer Retention

- Lead outbound prospecting activities to generate qualified leads and sales opportunities.
- Develop effective strategies for cold calling, follow-ups, and lead nurturing.
- Drive customer retention initiatives and improve customer engagement.




- Ensure accurate customer records and lead status updates in CRM systems.
- Monitor lead qualification rates, appointments booked, and sales pipeline growth.
- Work with marketing teams to optimize lead lists and campaign targeting.
- Analyze lead generation results and implement strategies to improve productivity and conversion rates.

Required Skills & Qualifications

- 7–10 years of overall professional experience.
- Strong experience in outbound sales, telesales, and call center operations.
- Proven experience managing and leading sales or customer retention teams.
- Experience managing sales targets, revenue objectives, and team KPIs.
- Hands-on experience with customer retention, upselling, cross-selling, and lead generation.
- Strong understanding of sales performance management and conversion optimization.
- Experience with CRM systems, sales reporting, and performance dashboards.
- Excellent communication, coaching, leadership, and problem-solving skills.
- Ability to manage remote teams and deliver results in a target-driven environment.

Preferred Industry Experience

Candidates with experience in any of the following industries will be preferred:

- Healthcare and Telehealth
- Retail
- E-commerce
- Customer Service and Contact Center Operations

Interested candidates who meet the above eligibility criteria are encouraged to apply.

Application question(s):

- How many years of experience do you have in outbound sales, telesales, or call center operations?
- How many years of experience do you have managing or leading a sales team?
- Are you comfortable with contractual, 100% remote work supporting US clients and with PST Time zone?
- Do you have a Permanent Canadian citizenship/ Work Visa Authorization?
- Do you have your own computer and USB noise-cancelling headset?

Experience:

- Total: 7 years (preferred)

Work Location: Remote

📌 Outbound Sales Team Lead ( Contractual ) (Canada)
🏢 Intelegencia
📍 Canada