Community Living Alternative Services (CLAS) is committed to promoting the development and wellbeing of individuals who have developmental disabilities, to strengthen positive relationships between individuals and their community, and to promote inclusive living.

We are looking for a highly motivated and committed leader to join our Residential Support Program (RSP) as a Program Coordinator in Calgary, Alberta. The RSP Program Coordinator is an operational leadership role responsible for the oversight, performance, and quality of 24/7 residential programs supporting individuals with complex needs. This role ensures consistent, high-quality, person-centered service delivery across all assigned homes, aligned with organizational values, contractual obligations, and legislative requirements.

The Program Coordinator provides direct leadership, supervision, and development to Program Supervisors, ensuring accountability, consistency, and excellence in program operations, staffing, and service delivery within a high-demand, shift-based environment.

This position leads program planning, service evaluation, workforce oversight, and continuous improvement initiatives, while supporting complex decision-making, risk management, and service delivery challenges. The Program Coordinator exercises independent judgment in operational decision-making and is accountable for ensuring services are delivered safely, effectively, and in compliance with all requirements.

The role also plays a key part in program development, funding processes, quality assurance, and organizational initiatives, and serves as a liaison between senior leadership, internal teams, and external stakeholders.

Demonstrated, high-level leadership experience in the developmental delay and/or disability support sector is required.

Mainstream Duties & Responsibilities

· Oversee day-to-day operations of multiple staffed residential programs to ensure safe, consistent, and person-centered service delivery.

· Serve as an instructor for core organizational training programs.

· Support the development and delivery of training initiatives across programs.

· Support Supervisors in managing complex cases, service coordination,



and incident debriefing.

· Working through Supervisors, support the hiring process and ensure appropriate staffing levels across all shifts and locations.

· Build and maintain relationships with families, guardians, funders, and community partners.

· Collaborate with multidisciplinary teams including healthcare professionals, behavioural specialists, therapists, psychiatrists, and social workers.

· Maintain appropriate documentation and records. This includes coordinating, analyzing, and integrating required case load documentation and reporting results and actions in an objective and timely manner.

· Occasionally perform On-Call duties as needed, after hours, and/or during weekends to provide direction to frontline staff or Supervisors.

· Coordinate and participate in intake processes, referrals, and case conferences.

· Assess and review residential homes to determine suitability and fit for individuals entering service.

· Support transition planning, service setup, and staffing models for recent intakes.

· Prepare and review funding requests and other supporting documentation (e.g., PDD submissions).

· Ensure service delivery aligns with Agency policies, assessed needs, risks, and funding levels.

You will bring

Formal Education: Post-Secondary diploma/degree in Social Services, Psychology, Disability Studies, or other humanities-related fields.

Experience: Minimum 5 years of progressive experience in the disability sector, including demonstrated success in a supervisory or operational leadership role and a strong understanding of residential services, complex needs, and 24/7 service delivery models.

Hours: You will primarily be working Monday to Friday, regular business hours, with the majority being in-office work (at our head office location).



You will also need to answer your phone after hours in cases of emergency.

Other Necessities

· A valid Class 5 or better driver's license issued in Canada

· A reliable vehicle and personal liability insurance with a minimum third-party coverage of two million dollars ($2,000,000.00), plus a willingness to use your vehicle for work purposes (e.g. driving to hospitals or transporting individuals to appointments)

· The successful candidate will need to provide acceptable Criminal Record Check and Vulnerable Sectors Search results (new to within 3 months of your start date with us).

Why join our team?

We offer a unique and exciting work environment, where you have the opportunity every day to make a positive impact on our individuals’ lives. We want to encourage you to do your best, so as a full-time employee of CLAS you can look forward to:

· A competitive starting salary based on your education, skills, and experience

· A comprehensive Group Health benefits package

· A company pension plan

· 3 weeks of paid vacation time each year

· 10 paid sick days per fiscal year

· Compensation for vehicle and cellphone use

· Reasonable flexibility with schedule requests and a lieu time process for any extra hours worked

· A wide range of learning and development opportunities in support of your personal and professional development goals

To Apply: Please complete our Online Employment Application and attach your cover letter and resume. https://c-l-a-s.ca/employment-application/

Job Type: Full-time

Pay: $71,400.00-$78,083.00 per year

Benefits:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- Paid time off
- Wellness program

Application question(s):

- What is the largest team you have managed?

Experience:

- residential support care: 1 year (preferred)
- professional disability supports: 2 years (preferred)
- management in disability support environments: 2 years (preferred)

Licence/Certification:

- Class 5 or better driver's license issued in Canada (required)

Work Location: In person

📌 Residential Support Program Coordinator (Calgary)
🏢 Community Living Alternative Services
📍 Calgary