Customer Service Agent

DJ Airside Services

Location: Smithers Airport (YYD), Smithers, BC

DJ Airside Services provides ground handling services for Air Canada at Smithers

Airport. We are currently seeking a motivated, customer-focused individual to join our

team as a Customer Service Agent.

Key Responsibilities

Duties include, but are not limited to:

- Operating computerized airline reservation and check-in systems
- Performing passenger check-in and boarding gate duties
- Processing payments for excess baggage and other applicable fees
- Making passenger announcements
- Communicating and coordinating with internal and external partners, including

ramp personnel, flight crews, and dispatch

- Providing customer service at airport counters and departure gates
- Assisting passengers to and from the aircraft as required
- Processing cargo shipments
- Handling delayed and damaged baggage claims
- Conducting radio communications with aircraft and accurately recording flight

information

Qualifications

- Minimum of one year of customer service experience
- General computer proficiency; experience with airline reservation systems is an

asset

- High school diploma or equivalent
- Sound judgment and robust problem-solving and decision-making skills
- Ability to learn quickly and work independently
- Excellent interpersonal, verbal, and written communication skills
- Confidence in making announcements and speaking in front of groups
- Ability to work effectively under pressure in a fast-paced, high-stress environment
- Previous airline experience or post-secondary education in travel and tourism is

considered an asset

Additional Requirements

- Criminal background check (required upon employment)
- Proficiency in English (required)

Compensation & Employment Details

- Job type: Permanent, part-time
- Training wage: $23.00 per hour (training period approximately 3–6 months)




- Post-training wage: $25.00 per hour upon successful completion of all training

requirements and a competency evaluation

- Weekend premium: Additional $2.00 per hour for hours worked on Saturdays

and Sundays after training completion

- Travel benefits: Five standby travel passes per year for travel within Air

Canada’s route network, subject to applicable eligibility requirements and

standby travel policies

Schedule & Availability Requirements

Applicants must be available to work Fridays, Saturdays, and Sundays, including

morning, afternoon, evening, and split shifts as required.

- Shifts are generally three hours in length, with start times varying according to Air

Canada's flight schedule.

- Weekly schedules may change depending on flight operations and scheduling

requirements.

- Additional shifts may be available Monday through Thursday; however, these

hours are not guaranteed.

- Flexibility and reliable availability for the required days and shifts are essential.

Applicants must understand that the number of shifts and total hours available

each week may fluctuate depending on Air Canada's flight schedule. No minimum

number of weekly hours is guaranteed.

How to Apply

Interested applicants must email their resume to [email protected].

To be considered, applicants must include the following:

- Email subject line: Customer Service Agent
- In the body of the email: A statement confirming that they have reviewed the

scheduling requirements and are willing and available to work Fridays,

Saturdays, and Sundays, including morning, afternoon, evening, and split shifts

as required.

Applications that do not include both the required email subject line and

availability confirmation will not be considered.

We thank all applicants for their interest; however, only those selected for an interview

will be contacted.

Pay: $23.00-$27.00 per hour

Work Location: In person

📌 Customer Service Representative (Smithers)
🏢 DJ AISIDE SERVICES
📍 Smithers