Overview

Join our dynamic hospitality team as a General Hotel Assistant, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will serve as the friendly face of our hotel, ensuring smooth operations at the front desk and delivering exceptional guest services. Your multilingual skills and hospitality expertise will help foster a welcoming setting for diverse visitors from around the world. This paid position offers a fantastic opportunity to develop your career in the vibrant hospitality industry while making a positive impact on every guest’s stay.

Responsibilities

- Greet guests warmly upon arrival, providing excellent customer service and assistance throughout their stay
- Manage multi-line phone systems with professionalism, answering inquiries and directing calls efficiently
- Check guests in and out, handling reservations, billing, and special requests with accuracy and courtesy
- Provide information about hotel amenities, local attractions, and transportation options to enhance guest experiences
- Maintain front desk operations by handling guest complaints, resolving issues promptly, and ensuring guest satisfaction
- Support guest services by coordinating luggage assistance, room changes, and special accommodations as needed




- Assist with administrative tasks such as updating records, processing payments, and managing daily reports
- Help and assist the Housekeeping department in day to day Operations

Qualifications

- Proven experience in hotel front desk operations or customer service roles within the hospitality industry
- Multilingual or bilingual abilities to communicate effectively with international guests
- Strong phone etiquette skills combined with excellent interpersonal communication abilities
- Knowledge of multi-line phone systems and hotel management software is preferred
- Demonstrated ability to deliver outstanding guest services with a positive attitude
- Previous hotel experience is advantageous but not mandatory; training will be provided for motivated candidates
- Ability to handle fast-paced environments while maintaining professionalism and attention to detail

Embark on a rewarding journey in hospitality where your energy and commitment will truly shine. We value diversity, enthusiasm, and a passion for creating welcoming spaces — come be part of our team!

Pay: $18.25 per hour

Expected hours: 8.0 – 20.0 per week

Work Location: In person

📌 General Hotel Assistant (Cranbrook)
🏢 Travellers Motel
📍 Cranbrook