Job Description: Booth Attendant (Elora Tea)

Location: St. Jacobs Farmers' Market, St. Jacobs, Ontario
Position Type: Part-Time

Hours: Thursdays from 8am - 3pm and Saturdays 7am - 3:30pm (or 10am-3pm).

Position Summary

The Booth Attendant is the primary customer-facing representative of Elora Tea at St. Jacobs Farmers' Market. This role focuses on providing exceptional customer service, assisting shoppers with tea selections, processing sales, maintaining attractive product displays, and creating a welcoming shopping experience. The ideal candidate is friendly, reliable, outgoing, and enjoys engaging with people from diverse backgrounds.

Key Responsibilities

Customer Service & Sales

- Greet customers warmly and create a positive shopping experience.
- Assist customers in selecting teas based on taste preferences, brewing methods, wellness interests, and gifting needs.
- Educate customers about loose leaf tea varieties, blends, ingredients, and preparation techniques.
- Answer customer questions confidently and professionally.
- Upsell complementary products and recommend additional tea purchases when appropriate.
- Build customer loyalty through attentive, personalized service.

Cash Handling & Point-of-Sale Operations

- Process sales accurately using the point-of-sale system.
- Handle cash, debit, credit card, and mobile payments.
- Balance cash drawers and maintain accurate transaction records.
- Issue receipts and assist with returns or exchanges according to store policies.

Product & Inventory Management

- Restock tea products, accessories, and packaging supplies as needed.
- Monitor inventory levels and notify management of low stock.
- Ensure tea bins, shelves, and displays remain clean, organized, and well-presented.
- Assist with labeling, pricing, and merchandising products.

Booth Setup & Maintenance

- Set up and prepare the booth prior to market opening.
- Maintain cleanliness and organization throughout the day.
- Ensure all products are attractively displayed and fully stocked

Brand Representation





- Represent the business professionally and enthusiastically.
- Communicate product knowledge and brand values to customers.
- Help create a friendly, welcoming atmosphere that encourages repeat business.
- Gather customer feedback and communicate insights to management.

Qualifications Required

- Robust customer service and communication skills.
- Comfortable speaking with customers throughout the day.
- Ability to work independently in a fast-paced retail environment.
- Basic math skills and ability to handle cash accurately.
- Dependable, punctual, and trustworthy.
- Ability to stand for extended periods and lift up to 25 lbs (11 kg).

Preferred

- Previous retail, sales, market, or customer service experience.
- Interest in tea, specialty foods, or health and wellness products.
- Experience using point-of-sale systems.
- Knowledge of loose leaf tea varieties and brewing techniques.

Desired Personal Characteristics

- Friendly and outgoing personality
- Professional appearance and demeanor
- Strong attention to detail
- Positive attitude and willingness to learn
- Self-motivated and dependable
- Team-oriented while capable of working independently

Working Conditions

- Primarily weekend and market-day shifts.
- Work is performed in a busy retail booth environment.
- Requires standing, walking, lifting, and interacting with customers for extended periods.
- May involve early morning setup and end-of-day cleanup.

Compensation

- Competitive hourly wage based on experience.
- Employee discounts on store products.
- Opportunities for additional market-day shifts and increased responsibilities.

How to Apply

Please submit your resume and cover letter outlining your interest, skills, and experience. Hiring is on-going, with the candidate expected to be in place by November 19, 2026.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 16.0 per week

Benefits:

- On-site parking

Application question(s):

- Are you able to work in person, at St. Jacob's market, between 7:30am and 4:00pm on Tuesdays and Thursdays, as well as 6:30am-5:00pm on Saturdays?
- Are you a self-starter, with an innovative mindset?

Work Location: In person

📌 Booth Attendant (Waterloo)
🏢 Elora Tea
📍 Waterloo