We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.
This is a fully onsite, contract-to-hire prospect with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.
- Must be available for rotating shifts, including weekends and holidays
- Training: 6–8 weeks (day shift)
Key Responsibilities
- Handle inbound calls and emails related to service requests, inquiries, and complaints
- Accurately document interactions and maintain detailed notes
- Resolve customer issues professionally, including complex and escalated cases
- Liaise with internal teams and stakeholders to ensure timely resolution
- Process and manage service requests and communications
- Deliver exceptional customer service through clear written and verbal communication
- Manage call flow independently while maintaining quality and productivity standards
- Adhere to organizational policies and best practices
Qualifications & Requirements
- Fluent in English and French (spoken and written)
- Minimum 1 year of customer service experience
- Typing speed of at least 40 WPM
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong problem-solving and decision-making skills
- Excellent organizational and multitasking abilities
- Strong interpersonal skills and team-oriented mindset
- Ability to work independently in a high-volume call centre environment
- Enhanced Reliability Clearance required
AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
BITS123
📌 Bilingual Call Centre Representative (Toronto)
🏢 BITS Recruiting
📍 Toronto
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